As a step toward accreditation, Johnson County Mental Health Center has invited CARF International, to send a team of professionals, called surveyors, to visit its site and evaluate its services for quality. The surveyors consult with staff members and interview people who use the provider’s services. Based on the surveyors’ review, the Mental Health Center may be awarded CARF accreditation for one or three years. In some cases, a provider may need to improve its services before it can become accredited.
As part of the survey, the surveyors will interview people who receive services, their families, our staff, and others. Some questions the survey team members might ask people are:
- Do we provide a clean and safe setting?
- Do you receive the services you need and want?
- Are you treated with respect?
- Do you take part in planning your services?
- Are you told what you need to know about your services?
- Are your questions answered in a way you understand?
- Do you know where to go with questions or concerns?
If you would like to talk with one of the survey team members or want to learn more about CARF International, please let one of our staff members know. You may also contact CARF International directly.
Mail: CARF International, 6951 East Southpoint Road, Tucson, AZ 85756, USA
What is accreditation?
Accreditation is a process that demonstrates a provider has met standards for the quality of its services. CARF International establishes these standards to guide providers in offering their services and also uses the standards to evaluate how well a provider is serving people and how it can improve.
What do you do when you have a complaint?
Even the best providers will receive a complaint from time to time. If you have a concern about the services you are receiving, you can take several steps.
- Tell a staff member about your concern and ask who can resolve it.
- If you are unable to quickly resolve the concern, ask a staff member to tell you how to use the grievance process.
- If you feel your concern is not resolved through the grievance process, you may want to contact the Protection and Advocacy agency in your state, province, or territory. You might also contact the governmental agency that is responsible for licensing the provider to operate.
CARF is not connected with or responsible for the administration, acts, personnel, property, or practices of providers with accredited services.