Accessing Services

The first step in accessing services is to use our same-day, walk-in hours, which we call Open Access. You will meet with a member of our staff who will listen to you and assess your individual needs. For about half of those who walk in, the process ends here with a connection to a provider in the community.

There is no charge for the conversation that occurs in this step of Open Access. Learn more about Open Access

Open Access hours start at 9 a.m. Monday through Friday at our Shawnee and Olathe locations.

Accessing Services Tip

Individuals accessing services are asked to bring in insurance cards and/or proof of finances, photo ID and proof of Johnson County residency so we can quickly determine sliding scale fees for service.

Client Rights and Privacy Information

Johnson County Mental Health Center provides an information booklet about clients rights, responsibilities, Notice of Privacy Practices For Protected Health Information and the Health Insurance Portability and Accountability Act (HIPPA) of 1996.


How much will it cost me?

We offer a sliding fee scale for Johnson County residents. Before your first appointment we will determine your fee based on household income, family size, and financial obligations. Please bring in proof of residency and any income information you have to assist in setting this fee during your first appointment.

Will my insurance cover the cost of counseling, other services?

Your health insurance may cover a portion of our services. As part of the initial assessment you will learn what your particular insurance may cover.

What hours are you open?

Operating hours are 8 a.m. to 5 p.m. Monday thru Friday. 

What happens if someone I know has a mental health emergency during other times?

Crisis services are available 24 hours a day. Nighttime, weekend and holidays emergency services are available by calling 913-268-0156.

How long will I have to come in for treatment?

While treatment times may vary for each individual, after your first appointment your mental health professional can provide you with an estimate of the time required to address your particular concerns. Length of service will vary based on services needed, goals being addressed and barriers to goals you wish to achieve.

What kind of therapy do you provide?

We offer a wide range of both individual and group therapy services including CBT, DBT, EMDR, etc. All therapy services are provided with using a solution focused brief therapy framework.  Therapy services are targeted towards an identified goal and to get you to where you have the skills needed to handle similar issues on your own without the need for mental health services.

Is there any information I need to bring to my therapy session?

There are specific forms of identification that are required.

Will I have to take medication?

Our staff will advise you as to what types of treatment or services may be helpful to you. You can choose to decline any treatment including medication.

What if my family member needs the service but isn't willing to come in to the office?

In some cases, individuals struggle with understanding their symptoms and how services might be helpful to them. If this is the case, we have staff that can assist in trying to engage individuals in the community and encourage them to participate in services. Ultimately, the client needs to participate in services for it to be effective and beneficial in meeting their needs. Individuals do have the right to not participate in services if they chose not to.