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Wastewater

Phone: 913-715-8500">913-715-8500

11811 S. Sunset Drive, Suite 2500, Olathe, Kansas 66061

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Notice to Customers:

With the current toilet paper shortage, we wanted to remind everyone to not flush wipes, even the “flushable” types.  They can cause problems in the sewer system, resulting in sewer backups for you and your neighbors.  Follow the “3Ps” – only pee, poo, and toilet paper should be flushed.  Dispose of all wipes, even the “flushable” types in the trash can.  For more information, see  https://www.epa.gov/newsreleases/epa-encourages-americans-only-flush-toilet-paper.

Johnson County Wastewater’s office is closed to the public due to continued efforts to mitigate the spread of COVID-19 in our community.  We are fully operational and practicing social distancing by reducing the number of employees working within our facilities while having staff work off-site, too.  We expect you may experience an increased hold-time when calling to speak with customer service representatives at 913-715-8590 or permitting staff at 913-715-8520.  We encourage you to utilize these online resources.

To start, stop or transfer your wastewater service access our New Service Request Form, Cancel Service Request Form or Transfer Service Form

For billing inquiries, updating account information, and paying your wastewater bill utilize JCW’s self-service site, Manage Your Account Online.  Or simply use our Contact Us web form to ask customer service questions.

For Permitting and Development services inquiries, please visit  www.mygovernmentonline.org or email The Permitting Group. 

Residential customers who are experiencing financial hardship as a result of the COVID-19 outbreak are encouraged to call 913-715-8590 to setup a pay arrangement.  Staff is available to assist you Monday through Friday, 8 a.m. to 5 p.m.

For sewer emergencies, please call 913-715-8600.  Our Operations staff is available 24 hours a day, seven days a week to provide assistance.

Thank you for your patience and we apologize for any inconvenience.

wastewater department

Johnson County Wastewater is responsible for the safe collection, transportation, and treatment of wastewater generated by residential, industrial, and commercial customers. Johnson County Wastewater works to eliminate disease-causing bacteria and to protect the environment for human and aquatic life. Johnson County Wastewater's role is to ensure that our streams, rivers and lakes are free from disease-causing bacteria and viruses that are harmful to the public health.

Department News

EPA Encourages Americans to Only Flush Toilet Paper
March 31, 2020

The U.S. Environmental Protection Agency (EPA) is encouraging all Americans to only flush toilet paper, not disinfecting wipes or other non-flushable items that should be disposed of in the trash. Flushing only toilet paper helps ensure that the toilets, plumbing, sewer systems and septic systems will continue working properly to safely manage our nation’s wastewater. While EPA encourages disinfecting your environment to prevent the spread of COVID-19, never flush disinfecting wipes or other non-flushable items. These easy steps will keep surfaces disinfected and wastewater management systems working for all Americans.

Preventable toilet and sewer backups can pose a threat to human health and present an extra challenge to our water utilities and their workforce. Flushing anything other than toilet paper, including disinfecting wipes, can damage internal plumbing, local sewer systems and septic systems. Fixing these backups is costly and takes time and resources away from ensuring that wastewater management systems are otherwise working properly. EPA thanks wastewater utilities and their workforce for their courageous efforts at a time when resources may be stretched thin. Having fully operational wastewater services is critical to containing COVID-19 and protecting Americans from other public health risks. Our nation’s wastewater employees are everyday heroes who are on the frontline of protecting human health and the environment every single day.

For more information, see https://www.epa.gov/coronavirus.

Johnson County Wastewater’s 2020 fee schedule
February 18, 2020

Johnson County Wastewater’s user charges are evaluated annually for their sufficiency in covering the cost of providing wastewater collection and treatment service. Revenues from user charges represent the majority of JCW’s revenues. All JCW customers pay user charges that include a bi-monthly service charge and a charge for wastewater volume.  

JCW also provides ancillary services to meet the specific needs of some, but not all, customers. These services may include plan reviews, permits, inspections and other services. The costs of providing these ancillary services are reviewed periodically for their sufficiency to recover the related costs. Click here for a list of the 2020 fees.

Johnson County Wastewater receives national recognition
August 29, 2019

Johnson County Wastewater has been a long-time member of the National Association of Clean Water Agencies (NACWA). NACWA is a national organization that represents the wastewater treatment industry for legislative, regulatory, and legal advocacy. Each year, NACWA recognizes member agencies for excellence in permit compliance through three different award categories, which include a platinum award, a gold award, and a silver award. The Platinum awards recognize facilities with a consistent record of full compliance for a consecutive five-year period. Gold awards are presented to facilities with no permit violations for the entire calendar year. And Silver awards are presented to facilities with no more than five violations per the calendar year.

In 2018, Johnson County Wastewater had a 99.98 percent compliance rate regarding National Pollutant Discharge Elimination System (NPDES) limits. Of a possible 3,567 violations, the department recorded only six violations for the entire year. JCW received recognition for all treatment plants as follows: Blue River Main Wastewater Treatment Facility received the Platinum 13 (recognizing it for 13 years of 100% compliance), Mill Creek Regional Wastewater Treatment Facility received the Platinum 12 (recognizing it for 12 years of 100% compliance), New Century AirCenter Wastewater Treatment Facility received the Platinum 7 (recognizing it for seven years of 100% compliance), Douglas L. Smith Middle Basin Wastewater Treatment Facility received the Platinum 5 (recognizing it for five years of 100% compliance), and the Myron K. Nelson and Tomahawk Creek Wastewater Treatment Facilities received the Silver Award (5 or less violations). These awards and recognition on the national level are a tribute to the dedicated staff at each facility who work hard to achieve compliance with the regulations and safely return clean water back to Johnson County’s waterways.

Mill Creek Lagoon Cleanout
August 12, 2019

Johnson County Wastewater (JCW) has contracted with Beneficial Reuse Management (BRM) to clean out accumulated solids (biosolids) in five lagoon cells at the Mill Creek Regional Wastewater Treatment Plant, located at 20001 W. 47th Street in Shawnee, KS. These cleanouts are required every few years, with the last cleanout project occurring in 2016. The current project began on August 5, 2019 with an anticipated duration of 4 months, depending on the weather.

Lagoon cleanouts have the potential for producing minor odors.  These odors, if they occur, can last a few days. JCW and BRM are conscious of this issue and are monitoring the site and taking precautions to minimize odors to the extent possible.

To report lagoon odors, please fill out the Odor Complaint Form on the right or contact customer service at (913) 715-8590.

We at JCW appreciate your patience as we work through this important project.

Better flood protection available
May 23, 2019

In the past, some Johnson County homeowners have faced the frustrating challenge of basement flooding during extremely heavy rains. There are several common causes for wet basements. Because Johnson County Wastewater wants to help you better protect your home during these rains, a Backup Prevention Program is available to homeowners. This program is voluntary and provides funding to eligible homeowners so they may install a backup prevention device or make plumbing modifications on their property.

For details about this program and whether you might be eligible, go to Johnson County Wastewater Backup Prevention Program.

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