Wastewater Updates

This year, there are a lot of exciting things coming to Johnson County Wastewater customers. We are launching an enhanced notification system so you can be notified of work in your area, a new online payment portal and bill design. Be sure to check back here for updates!

A new way to pay your wastewater bill

Screenshot of InvoiceCloud Payment Portal

We know paying utility bills isn’t your favorite thing to do, so we’re making it as easy as possible for you to make a payment. By this summer, Johnson County Wastewater will be launching a new user-friendly, electronic payment system to replace our current system. You can look forward to being able to:

  • Manage your account and pay your utility bill anytime 24/7 via an easy-to-use online portal.
  • Receive email reminders when your bill is ready, when a scheduled payment is pending and a confirmation after making a payment.
  • Make a one-time payment or register for free to gain access to all features.
  • You choose when to pay – simply schedule a payment for any future date (before the due date).
  • Set it and forget it with AutoPay…save time and avoid late or missed payments.
  • On the go? Use Pay by Text to get text notifications about your bill and have the option to pay through text message with your default payment method.
  • If you manage multiple accounts, conveniently link them together for efficiency.
  • Pay through your digital wallet with Apple Pay and Google Pay, or you can continue to use ACH, American Express, VISA, Discover and/or Mastercard.

There are no additional fees to use this platform, only the standard 2.4% processing fee for online credit card and digital wallet payments that is currently required when making credit card payments through the payment portal. If you do not want to pay online or go paperless, you can choose to continue to mail in your payment, pay over the phone, use our drop box located outside of the Sunset Building or pay in person at our customer service counter located at 11811 S. Sunset Dr., Suite 2500, Olathe, KS 66061.

If you have any issues or general questions, our friendly customer service staff are available Monday-Friday, 8 a.m.-5 p.m. by calling 913-715-8500. You can also email JCW-Solutions@jocogov.org.

Updated bill design

We are redesigning your wastewater bill to make it easier to read and understand what you owe and how to pay. This is currently under design, so please check back for more information. A sample bill will be available in the coming months.

Get notified of work in your area

Notify JoCo

Johnson County Wastewater is rolling out an enhanced notification system that will help you stay informed of work being done in your neighborhood by JCW or an authorized contractor. Building on the county’s existing utilization of NotifyJoCo, you can now opt in to receive wastewater updates that will be targeted by neighborhood for line cleaning and repair, capital improvement projects and more. Visit notifyjoco.org to get started!

Additionally, you can now visit jocogov.org/jcw-projects and enter your address into a GIS map to get details about any wastewater work that impacts you.