Payment Options

Manage Your Account Online

Pay Online

Make a payment online, establish recurring drafts, view bills, sign up for ebill, update account information and message customer service.

Other Payment Methods

U.S. Mail

Utilize the remittance slip attached to your paper bill and mail a check to:

Johnson County Wastewater
PO Box 219948
Kansas City, MO 64121-9948

Phone

913-715-8500

Press: 2 for check over the phone; 3 for credit or debit card over the phone (2.4% fee for cards); or hold for a customer service representative.

Outdoor Drop Box

Drive-up drop box as you enter the parking lot at our Sunset location:

11811 S. Sunset Drive
Olathe, KS 66061

Customer Service Counter

Monday – Friday 8 a.m. to 5 p.m.

11811 S. Sunset Drive
Suite 2500
Olathe, KS 66061

Financial Assistance

KERA - Utility Assistance for Renters Impacted by COVID-19

Kansas Emergency Rental Assistance (KERA) has more than $18 million in funds for rental and utility assistance available to support Johnson County residents. Households can be eligible for up to one year of rental assistance (past due or future) and/or up to one year of late/past due utilities.  

Apply online

Read more about the program here.

Johnson County Aging and Human Services Utility Assistance

Financial assistance to promote safety and avoid utility disconnection is available to qualifying Johnson County households. Help may be provided with electric, water, propane, gas, wastewater, or wood bills. To apply, call 913-715-6653

Visit Aging and Human Services 

Payment Arrangement

Contact customer service to discuss a payment arrangement. Adhering to a payment arrangement may stop additional late fees and turns to collection agency. Call 913-715-8500 or contact us online.

Tax Lien

Delinquent wastewater charges may be transferred to the real estate property tax bill. Pursuant to Johnson County Resolution No. WD 13-022, JCW may certify delinquent wastewater charges, fees and accrued interest of the property owner to the Treasury, Taxation and Vehicles to be included on the real estate tax statement. 

Please be aware that the inclusion of these charges on your real estate tax bill may increase your monthly mortgage escrow amount.