Customer Service: Payment Options

With the current toilet paper shortage, we wanted to remind everyone to not flush wipes, even the “flushable” types.  They can cause problems in the sewer system, resulting in sewer backups for you and your neighbors.  Follow the “3Ps” – only pee, poo, and toilet paper should be flushed.  Dispose of all wipes, even the “flushable” types in the trash can.  For more information, see  https://www.epa.gov/newsreleases/epa-encourages-americans-only-flush-toilet-paper.

1. Manage Your Account Online

This method offers free electronic check payments. You may also pay your wastewater bill using your credit card online. A convenience fee of 2.4 percent will apply to all credit/debit card transactions.

2. Direct Debit

Save time and money by paying your wastewater bill automatically. Direct Debit makes paying your wastewater bill much easier and there's no transaction fee. To sign up, simply download and complete the Authorization Form and mail it to us. Please allow up to four (4) weeks for your request to be processed. You are responsible for payment until this direct debit service is established.

3. By Phone

Dial 913-715-8590 and the system will assist you with making your payment.  A convenience fee of 2.4 percent will apply to all credit / debit card transactions.  There is no additional charge when paying over the phone with a check. NOTE: Paying by check in our automated system requires a PIN.  If you do not have a PIN, please call Johnson County Wastewater's Customer Service Center at 913-715-8590 for assistance.

4. Drive By, Use Our Dropbox

You don't even have to get out of your car. Customers who are out and about can use our dropbox. As you enter the parking lot, it is located to the left on the median to the Sunset Building. A sticker with the Johnson County Wastewater logo helps to identify it.  Johnson County Wastewater strongly discourages cash payments placed in the Dropbox. The preferred method is check or money order.

5. The U.S. Mail

To pay by mail, please return the lower portion of your statement along with a check or money order in the envelope provided. The remittance address should show through the envelope window. If you do not have a return envelope with your statement, your payment should be mailed to:

NOTE: Customers who mail their payment in an envelope that they address themselves or those who use a corporate billing system or outside bill paying service must update to the address shown above. This process requires an average of seven (7) to 10 days for mailed payments to reach us and for us to record them in our system. If there's not adequate time for your payment to reach us by mail, please use one of the other payment options listed.

6. In Person

Walk in payments are not being accepted at this time. Residential customers who are experiencing financial hardship as a result of the COVID-19 outbreak are encouraged to call 913-715-8590 to setup a pay arrangement.  Staff is available to assist you Monday through Friday, 8 a.m. to 5 p.m.

A convenience fee of 2.4 percent will apply to all credit/debit card transactions.

Do you still have questions? Please contact our Customer Service Center.