Customer Service: Payment Options

1. Manage Your Account Online

This method offers free electronic check payments. You may also pay your wastewater bill using your credit card online. A convenience fee of 2.4 percent will apply to all credit/debit card transactions.

2. Direct Debit

Save time and money by paying your wastewater bill automatically. Direct Debit makes paying your wastewater bill much easier and there's no transaction fee. To sign up, simply download and complete the Authorization Form and mail it to us. Please allow up to four (4) weeks for your request to be processed. You are responsible for payment until this direct debit service is established.

3. Check By Phone

You may pay your statement by phone using our Interactive Voice Response System. There is no additional charge when paying over the phone with a check. Dial 913-715-8590 and the system will assist you with making your payment. NOTE: This payment option requires a PIN Number. If you do not have a PIN, please call Johnson County Wastewater's Customer Service Center at 913-715-8590 for assistance.

4. Drive By, Use Our Dropbox

You don't even have to get out of your car. Customers who are out and about can use our dropbox. As you enter the parking lot, it is located to the left on the median to the Sunset Building. A sticker with the Johnson County Wastewater logo helps to identify it.

5. The U.S. Mail

To pay by mail, please return the lower portion of your statement along with a check or money order in the envelope provided. The remittance address should show through the envelope window. If you do not have a return envelope with your statement, your payment should be mailed to:

NOTE: Customers who mail their payment in an envelope that they address themselves or those who use a corporate billing system or outside bill paying service must update to the address shown above. This process requires an average of seven (7) to 10 days for mailed payments to reach us and for us to record them in our system. If there's not adequate time for your payment to reach us by mail, please use one of the other payment options listed.

6. In Person

You may pay your Johnson County Wastewater bill at our office located at 11811 S. Sunset Drive, Suite 2500 (2nd floor) in Olathe. For security reasons, Johnson County Wastewater strongly discourages cash payments at our office. The preferred method is check or money order. A convenience fee of 2.4 percent will apply to all credit/debit card transactions.

Do you still have questions? Please contact our Customer Service Center.