Billing Process

MED-ACT provides ambulance transportation to area hospitals for emergency situations. We bill for these services. Our billing rates include an all inclusive base rate and a per mile charge from the scene to the hospital. As a convenience to our patients, we collect the patient billing information including Medicare/Medicaid and insurance at the time of the service. We contract for billing services with EMS/MC which files claims directly with the appropriate payers.

Additional information

When we are unable to obtain insurance information at the time of service, EMS/MC will contact the patient to obtain this information. We exhaust all insurance, including appeal processes, before billing the balance due to the responsible party. The balance may include the deductible, co-pay, or other amounts not covered by insurance.

The patient's ability to pay for ambulance transportation should never be a reason to not call 9-1-1. MED-ACT is committed to working with our patients regarding their ability to pay. Please contact EMS/MC toll free at 877-514-2852 (7 a.m. to 7 p.m. CST) if you need to make payment arrangements, have any questions regarding your bill, or to provide insurance information.

Billing Inquires

By phone:

Call Toll Free 877-514-2852 Monday - Friday 7 a.m. - 7 p.m. CST


If you would like to pay online, please have your invoice available in order to process payment: 

Make a payment at

Johnson County MED-ACT accepts VISA, Mastercard, & Discover Credit Cards. Most Health Savings Plan cards and Flexible Spending expense cards that have one of these logos and do not require a PIN are accepted through the pay online option.

To Provide Insurance Information:

Call Toll Free 877-514-2852 Monday - Friday 7 a.m. - 7 p.m. CST

Complete the back side of your invoice and mail to MED-ACT, 11811 S. Sunset Dr. Suite 1100, Olathe KS 66061.

To Request Medical Records:

Submit a HIPAA-compliant Medical Release of Information Form to MED-ACT, 11811 S. Sunset Dr. Suite 1100, Olathe KS 66061 or fax to our secured fax line 913-715-1989.

For legal requests, visit Chart Swap.

For personal requests, our Medical Release of Information Form can be found here.

Contact the MED-ACT Business Office at 913-715-1950 Monday - Friday 8 a.m.- 5 p.m. with any questions or if you need help obtaining the Medical Release of Information Form.