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The 911 checklist: What to expect if you call the police in a mental health crisis

If your family member is in crisis and is a danger to themselves or others, call 911. When you do, you are asking a stranger to come into your home to resolve a crisis situation. They will only have the information that you provide to them. It is a good practice to gather as much of this information as possible before a crisis occurs.

Provide the communications officer on the phone the following information:

  • Your name
  • Address to which the police should respond
  • Nature of the crisis (why you need the police)
  • Prior or current violent behavior
  • Weapons or access to weapons
  • Name of your family member in crisis
  • Age of family member
  • Height and weight of family member
  • Clothing description of your family member
  • Diagnosis (mental health and/or other)
  • Current medications (on or off)
  • Drug use (current or past)
  • Triggers (what upsets them)
  • State what has helped on previous police contacts
  • Identify other persons in the residence or at the location

What to expect from the police:

  • The 911 operator will dispatch uniformed patrol officers to your location.
  • Officers may detain your family member, which will include handcuffing and is for the safety of everyone, including your family member.
  • Officers will conduct a preliminary investigation whether a crime occurred.
  • Officers will conduct a preliminary mental health investigation to determine whether your family member is a danger to self or others.
  • Officers should inquire about any firearms or deadly weapons and may seize them for safe-keeping.
  • Officers will consult with Johnson County Mental Health Center and a mental health co-responder may be dispatched, if available.

If your family member is in crisis, but is not a threat to the safety to themselves or others, you can call any one of these phone numbers:

Download a checklist version of this information to keep in your home. (PDF)

Emergency Services

Johnson County Mental Health Center maintains professional clinical staff on duty 24-hours-a-day to provide mental health emergency services. 

Access Services

The Access Team operates Open Access and Crisis Clinic. Open Access is a same day walk-in service that provides mental health assessments by licensed clinicians for persons seeking mental health treatment and care. Crisis clinic is available to any consumer with the need for face to face crisis support at either the Olathe or Shawnee location.

After-Hours Team

Afterhours is the primary point of contact for all mental health emergencies occurring during evening, nighttime, weekend and holiday hours.  Licensed mental health clinicians provide telephone and limited on-site response to emergencies, as well as, provide consultation and guidance to hospital emergency departments, law enforcement officers and various other community agencies in addressing mental health emergencies. Afterhours answers the 24-hour crisis line during non-business hours.  Afterhours clinicians also facilitate mental health reform screens, crisis intervention assessments, JIAC assessments and juvenile detention suicide watch assessments.

Mobile Crisis Response Team (MCRT)  

MCRT provides mobile mental health crisis services during business hours Monday through Friday. MCRT is comprised of licensed clinicians and crisis case managers who are dedicated to resolving emergency situations by providing brief and intensive services with the goal of reducing the need for hospitalization. MCRT provides community based interventions as well as answers the 24-hour crisis line during business hours. MCRT staff routinely provides consultation and guidance to law enforcement personnel, hospital staff, court personnel, as well as various community agencies in an effort to ensure the emergent mental health needs of Johnson County residents are met. MCRT clinicians facilitate mental health reform screens, PASRR screens, resident reviews and Crisis Intervention Assessments. MCRT staff also provide liaison services to the state hospital, RSI and the Adult Detention Center.  

Mental Health Co-Responders

The Mental Health Co-responder Program embeds a mental health clinician from JCMHC within most of the police departments within Johnson County. The goal of the program is to provide the right intervention at the right time in an effort to prevent unnecessary arrests, decrease trips to the emergency rooms and reduce repeat calls for service for our law enforcement partners. The Co-Responder’s primary responsibility is to respond on scene with a law enforcement officer on calls when behavioral health is identified as a possible contributing factor. Additionally, co-responders conduct outreach and follow-up calls to individuals who had police contact as a result of a behavioral health crisis, with the intention of getting the individual the help they need to avoid future police contact. The Co-Responder often works with the Crisis Intervention Team (CIT)  trained officers in providing community based interventions as well as follow up and referrals. To learn more about JCMHC’s Co-Responder program, please see Johnson County's Co-Responder program: new solutions for law enforcement's interactions with mental health or see our JOCO Co-Responder Coverage Map to see the county’s co-responder coverage and contact information. 

Crisis Recovery Center (CRC)

CRC is a licensed ten bed, crisis residential facility staffed 24/7, 365 days per year. CRC provides support and supervision in a safe environment to those in psychiatric crisis as an alternative to hospitalization.

24 Hour Emergency Services