Bill Pay Options
Online
Make a payment online, establish recurring drafts, view bills, sign up for ebill, update account information and message customer service.
Phone
Call 913-715-8500
Press: 2 for check over the phone; 3 for credit or debit card over the phone (2.4% fee for cards); or hold for a customer service representative.
Utilize the remittance slip attached to your paper bill and mail a check to:
Johnson County Wastewater
PO Box 219948
Kansas City, MO 64121-9948
Drop Box
Drive-up drop box as you enter the parking lot at our Sunset location:
Customer Service Counter
Monday – Friday 8 a.m. to 5 p.m.
Appeals Not Related To Volume
Industrial customers wishing to appeal their assigned strength assessment shall contact JCW in writing within 30 days after receipt of the bill.
How To Appeal
Contact customer service to discuss an appeal 913-715-8500 or contact us online.
If you are not satisfied with the result of the appeal with customer service, please submit an online appeal form. Supporting documentation, like repair receipts, may be necessary. Submit supporting documentation to JCW-Solutions@jocogov.org or via fax to 913-715-8501.
Helpful Resources
| Rate Brochure | Back of the Bill |