A reasonable modification for purposes of paratransit is a modification to RideKC Freedom’s policies, practices or procedures that is requested by an eligible customer to ensure they are able to use the paratransit system.

To request a reasonable modification to current policies, practices or procedures, please call Customer Service at 913-362-3500 and press 2to request a Reasonable Modification Request Form.   

You can also find the form on the RideKC website here:
English - I wanna use these forms but put different contact information on the bottom – it should be  email johnsoncountytransit@jocogov.org or mail Johnson County Transit, Attn Mobility Services, 1701 56 Hwy, Olathe, 66061
Spanish same as the English version.

RideKC Freedom may deny requests for modifications where:

1. Granting the request would fundamentally alter the nature of services, programs, or activities

1. Granting the request would create a direct threat to the health or safety of others

1. It is determined that the customer is able to fully use the entity’s services, programs, or activities for their intended purpose without the requested modification

1. Granting the request would cause an unreasonable financial or administrative burden.

For more information contact a Customer Service agent at 913-362-3500 or by email at johnsoncountytransit@jocogov.org

Reasonable Modification Complaints

If you would like to file a complaint regarding the service or determination of your reasonable modification request, please contact the Reasonable Modification Coordinator at 913-362-3500 or by email at johnsoncountytransit@jocogov.org . RideKC will review and investigate each complaint regarding reasonable modification that is filed and respond to you, with a reason for the response, within 14 calendar days.

Reasonable Modification Coordinator

The manager of Mobility Services is the person designated to coordinate the efforts of RideKC to comply with reasonable modification requirements including determinations of requests and handling complaints.

Remember to schedule at least 24 hours in advance

Have the following information ready: 

Your RideKC Freedom identification number (located on your Freedom photo ID card)

The day and date you want to travel

The time you need to arrive at your destination or your appointment time (30-minute pickup window)

The time you want to return (30-minute pickup window)

The complete street address and city of your destination

Will a service animal, attendant or companion be traveling with you? If so, tell the reservations agent when you schedule your trip.

Do you use a mobility device or require an accessible vehicle?  If so, tell the coordinator when you schedule your trip.

Going to a hospital, shopping mall, or other destination with several entrances? Tell the coordinator which door you will use for your pick-up and return trips.

Are there stairs, locked security entrances, locked gates, fencing? Is the street you live on difficult to find, etc.? If so, please tell the coordinator. These factors may affect the driver’s ability to reach you.

For more information on our program, please email eligibility@kcata.org or call 816-842-9070, Option 5

To schedule, reschedule or cancel your rides, please call 913-362-3500