RideKC Freedom (formerly The JO–Special Edition) Premium Reservation Service Program (Premium Reservation Service) allows current regular RideKC Freedom customers who are in good standing (no outstanding fines, fees, or suspensions) and are regular riders (three, four or five day each week) to schedule an indefinite time period of fixed scheduled service. Benefits of the Premium Reservation Service are:
- Riders do not need to call every other week to request ride reservations. Riders will need to call and cancel unwanted trips at least two hours in advance of their pick-up. Cancelling these unnecessary trips allows other Special Edition clients to schedule during that time.
To cancel a trip, please call (816) 842-9070 and select Option 2. Cancellations can be left on voice mail after-hours.
- No fare card or pass is necessary.
- Premium Reservation Service customers are billed in advance for the service and collecting fees. Monthly statements are mailed the first of each month and payment is due by the 22nd of the month prior to service delivery.
Riders must pay for service regardless of usage – this includes vacation, sick leave or an extended leave period. If a rider suspends her/his service for an extended period of time and plans to restart the same scheduled service in the future, the customer must pay the same monthly fee each month in order to “reserve” the time slot. Riders will also be charged for any additional trips in the event of a “No Show”
Riders that choose to discontinue their Premium Reservation Service, have no guarantee that they will be reinstated to the service at a later date. Reinstatement to the Premium Reservation Service will be contingent upon trip time, trip frequency, and availability of service.
No Show and Suspension Policies still apply:
Johnson County Transit
ATTN: Paratransit Premium Eligibility
1200 E. 18th Street
Kansas City, MO 64108
or Fax 816-346-0352