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Emergency Communications

Phone: 913-826-1000

11880 S. Sunset Drive, Olathe, KS 66061


Emergency Communications Training Overview

The Johnson County Emergency Communications Training Program is designed to fully train new employees within a probationary period of one year.  The program consists of in house classroom instruction as well as on the job training with certified training officers.   The new employee will also be required to complete an Emergency Medical Responder course and receive certification with the state of KS within the first year of employment.

Academic Training:

  • 2 weeks 80 hours.

Phase I – Phone Operations Training

  • 28 – 12 hours shift (336 hours) minimum
  • 42 – 12 hour shifts (504 hours) maximum

Phase II – Radio Operations Training

  • 21 – 12 hour shifts (288 hours) minimum
  • 35 – 12 hour shifts (420 hours) maximum

Phase III – Evaluation of Operations

  • 2 – 7 hour shifts (84 hours total)


Required Certifications (all courses taught in house):

  • Association of Public Safety Communications Officials, International (APCO) Basic Telecommunicator - 40 hours
  • National Academy of Emergency Dispatch - Emergency Medical Dispatch and Emergency Fire Dispatch- 40 hours
  • CPR - 4 hours

Total Training Time:

  • Minimum training time required: 22 weeks (5.5 months) = 832 hours
  • Maximum training time: 32 weeks (8 months) = 2084 hours

Training Officers:

  • Communication Training Officer (CTO) must be certified through APCO.

Emergency Medical Responders:

Johnson County Emergency Communications will provide all Continuing Education Units (CEU’s) for current employees up to the certification level of Emergency Medical Responder. If an employee holds a certification with the State of Kansas higher than the level of Emergency Medical Responder, the employee will be responsible for obtaining any and all additional re-certification training hours needed to recertify at their current level. Exception to this would be if the employee’s job duties require a certification at a level higher than Emergency Medical Responder.

Continuing Education:

ECC provides a continuing education program for all employees. All ECC employees currently certified as Emergency Medical Responders are required to complete scheduled EMS continuing education. All operations employees are required to complete any operations-related continuing education topics.

Employees will be expected to complete at least one (6 hour) ride-along with an ALS ambulance service and one (6 hour) ride-along with a fire department yearly.

Quality Assurance:

The Johnson County Emergency Communications Center’s procedure is to promote adherence to established goals and procedures, facilitate the learning process, and to provide a framework for continuous improvement. To provide all dispatch personnel with the necessary understanding and skills pertaining to quality assurance and improvement in call taking. This will ensure a standardized operation that consistently provides the best possible service to the citizens of Johnson County.