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Emergency Communications

Phone: 913-826-1000

11880 S. Sunset Drive, Olathe, KS 66061

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Emergency Communications Training Overview

The Johnson County Emergency Communications Training Program is designed to fully train new employees within a probationary period of one year.  The program consists of in house classroom instruction as well as on the job training with certified training officers.   The new employee will also be required to complete an Emergency Medical Responder course and receive certification with the state of KS within the first year of employment.

Academic Training:

  • 2 weeks 80 hours.

Phase I – Phone Operations Training

  • 28 – 12 hours shift (336 hours) minimum
  • 42 – 12 hour shifts (504 hours) maximum

Phase II – Radio Operations Training

  • 21 – 12 hour shifts (288 hours) minimum
  • 35 – 12 hour shifts (420 hours) maximum

Phase III – Evaluation of Operations

  • 2 – 7 hour shifts (84 hours total)


Required Certifications (all courses taught in house):

  • Association of Public Safety Communications Officials, International (APCO) Basic Telecommunicator - 40 hours
  • National Academy of Emergency Dispatch - Emergency Medical Dispatch and Emergency Fire Dispatch- 40 hours
  • CPR - 4 hours

Total Training Time:

  • Minimum training time required: 22 weeks (5.5 months) = 832 hours
  • Maximum training time: 32 weeks (8 months) = 2084 hours

Training Officers:

  • Communication Training Officer (CTO) must be certified through APCO.

Emergency Medical Responders:

Johnson County Emergency Communications will provide all Continuing Education Units (CEU’s) for current employees up to the certification level of Emergency Medical Responder. If an employee holds a certification with the State of Kansas higher than the level of Emergency Medical Responder, the employee will be responsible for obtaining any and all additional re-certification training hours needed to recertify at their current level. Exception to this would be if the employee’s job duties require a certification at a level higher than Emergency Medical Responder.

Continuing Education:

ECC provides a continuing education program for all employees. All ECC employees currently certified as Emergency Medical Responders are required to complete scheduled EMS continuing education. All operations employees are required to complete any operations-related continuing education topics.

Employees will be expected to complete at least one (6 hour) ride-along with an ALS ambulance service and one (6 hour) ride-along with a fire department yearly.

Quality Assurance:

The Johnson County Emergency Communications Center’s procedure is to promote adherence to established goals and procedures, facilitate the learning process, and to provide a framework for continuous improvement. To provide all dispatch personnel with the necessary understanding and skills pertaining to quality assurance and improvement in call taking. This will ensure a standardized operation that consistently provides the best possible service to the citizens of Johnson County.

Tactical Communications Team

The Tactical Communications Team (TCT) is a Special Operations branch of the ECC, and is part of the Emergency Communications Center.

Tactical Communications Coordinator -

The only such group in the Kansas City area, the TCT is comprised of ECC operations staff specially trained in all aspects of incident management and scene operations. Their training includes fire ground communications and operations, incident management and emergency vehicle operations. Their mission is to provide assistance to incident commanders in order to safely and effectively mitigate fire, EMS or law enforcement incidents.

The team is deployed to any large scale, or otherwise significant, event to assist the Incident Commander (IC) and other Command Sector Officers with scene communications, resource management, logistical support, documentation, and various other tasks. With TCT, providing these services, the IC is able to focus their attention on the incident itself and its resolution. Additionally, by running the incident’s communications on scene, TCT members are able to shift the workload away from Center staff which allows them to maintain normal operations.

The TCT members operate in teams of two or more determined by the size and length of the incident. The team can operate with the IC in their command car or by deploying and utilizing the Communications Unit.

The Communications Unit (Comm1) is a mobile command post hosting an array of communications systems that provides the capability to contact any agency in the county and metro area. Comm1 is a regional metro asset that is available upon request by other emergency services to assist with any significant events that occur. Comm1 also carries supplies and equipment needed to fully support an IC at an event site and to streamline the management of an emergency operation.


About Us

Our Mission

The professionals of the ECC dedicate ourselves to providing the essential connection between the community and emergency services while doing the right thing at the right time for the right reason.


We identify our customers as those individuals in our service area who are in need of emergency or administrative public safety services. We further identify our customers as those public safety agencies, and their employees, to which we provide support through a direct communications link.


We acknowledge the professionalism of our employees and commit to providing a work environment that empowers each employee to exceed expectations.

Communications Network

We will continue to strive for conformance with the highest standards of public safety communications through the application of state of the art equipment and through research of evolving technological advancements.

Emergency Management Program

Coordinate and integrate the activities necessary to build, sustain and improve the capability to mitigate, prepare for, respond to, and recover from disasters impacting Johnson County.