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CDDO

Phone: 913-826-2600

10501 Lackman Road, Lenexa, KS 66219

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Family Resources

Virtual Resource

"Powerful Tools for Caregivers" is a great resource for anyone taking care of a relative or friend. This free virtual resource is provided through a partnership between K-State Research and Extension and Johnson County, KS Government and is offered Sept. 2-Oct. 7, 2020. Check out the flyer for more information.

COVID-19 Resources

Masks are available for people on the waiting list and family members if needed. Please contact your Case Manager or Gail Lauri for more information.

American Red Cross

ANCOR

BIAS - Behavioral Interventions and Solutions

Care for Virus Anxiety

Childcare Aware

Centers for Disease Control

Centers for Medicaid and Medicare Services

Daycare Connection

Families Together, Inc.

Friends of Man

Johnson County

Johnson County Department of Health and Environment

Johnson County Human Services

Johnson County Mental Health

Kansas City Regional COVID-19 Response and Recovery Fund

Kansas Department of Health and Environment

League of Kansas Municipalities

My Resource Connection

National Institute of Mental Health 

Unified Government - Covid-19 Food Delivery

United Way


Additional Resources

Acronyms

Able Act Savings Plan

Arcare, Inc.

Association of People Supporting Employment First

Bridge Hill Eye

CDDO Training - ANE

CDDO Training - Individual Rights

Children’s Mercy Autism Clinic

Children’s Mercy Developmental And Behavioral Health

Community Works, Inc.

Disability Inclusion of Greater Kansas City

Disability Rights Center of Kansas

Down Syndrome Guild of Greater Kansas City

ECKAN Weatherization

Families Together, Inc.

Girls Night Out

Inclusion Connections

Infant Toddler Services of Johnson County

Johnson County Human Services & Aging

JoCo Human Services (transportation)

Johnson County Mental Health

KanCare

Kansas Department of Aging and Disability Services

Kansas Department of Children and Families

Kansas EmployAbility

Kansas Lend - Family Education Series 8/13/2020

KanCare Ombudsman

Kansas Guardianship Program

KC Vision Performance

KU SOARS

Minds Matter

My Resource Connection

National Center on Health, Physical Activity and Disability

Rewarding Work

RideKC (Johnson Co. KS)

St. Nicholas Children's Therapies LLC

Self-Advocate Coalition of Kansas

The Salvation Army

The Whole Person

United Access

University of Iowa - REACH

University of Central Missouri - THRIVE

United Way of Greater Kansas City

Wrights Law

Enhanced Care Services

Enhanced Care Services provide immediate supervision or physical assistance with tasks such as toileting, transferring, mobility, and medication reminders as needed, or to contact a doctor, hospital, or medical professional in case of emergency.

                                                               OPEN for referrals         CLOSED for referrals

 

Day Supports

Covid-19

The CDDO is working on ports and choice. Due to provider needs during COVID-19, please contact your TCM if you have any questions.

It is an expectation that people will adhere to each agencies’ COVID-19 protocols when exploring new day and residential sites during the choice process.

 


 

Day Supports are typically provided outside the home, by an agency licensed by the State, and for adult’s ages 18+ who are no longer eligible for school services.  Activities promote independence, productivity, integration and inclusion and may include facility-based work services, work crews, jobs in the community, volunteer opportunities and other community-based activities.

.

OPEN for referrals for Day CLOSED for referrals for Day

Council of Community Members

As a provision of the Developmental Disabilities Reform Act (K.A.R. 30-64-31), CDDOs are required to develop a Council of Community Members made up of volunteers that include individuals with a developmental disability, guardians, families, community provider representatives and CDDO representatives. This committee makes suggestions and recommendations concerning any services issue including the following:

     • The types of services being offered by various providers within the services area; and the manner in which those services are being provided.
     • The development and implementation of the dispute resolution process.
     • The development, implementation and progress reporting as to local capacity building plans.

If you would like further information about this committee, please call 913-826-2600 or email [email protected].

Contact Us

CDDO HOTLINE – Comments and Complaints   913-826-2500    [email protected]

Constituents may submit comments and complaints via the CDDO hotline phone/email or they may contact any member of the CDDO team directly. 

ANNIE APPLEGET  – BASIS Lead Assessor     913-826-2505     [email protected]

Leads BASIS team. Completes annual functional assessments for individuals receiving HCBS I/DD waiver services.

JEREMY CAGLE – Quality Assurance Analyst     913-826-2531    [email protected]

Provides oversight and monitoring for licensed providers.

MANDY FLOWER CDDO Director     913-826-2502     [email protected]

Leads and directs the CDDO team. 

DAVID GIBBS – Referral Coordinator     913-826-2504     [email protected]

Assists individuals wishing to select or change service providers. Processes choice forms and referrals to providers.

JADE GRAHAM – BASIS Assessor     913-826-2517     [email protected]

Completes annual functional assessments for individuals receiving HCBS I/DD waiver services.

REBECCA IVESON  Access Coordinator     913-826-2506     [email protected]

Manages portability in and out of Johnson County, provides ICF-IID gatekeeping and supports transition from DCF custody to the waiver. 

SHERI KENDALL – Quality Manager     913-826-2507     [email protected]

Oversees the quality assurance and affiliation processes, and manages activities related to service access. 

SETH KILBER – Eligibility Determination Specialist     913-826-2531    [email protected]

Determines initial I/DD eligibility for services and manages HCBS I/DD waiting list/funding offers. 

GAIL LAURI – Senior Secretary     913-826-2509     [email protected]

Provides administrative support to the CDDO team and initiates intake process for new applicants.

SABRINA MITCHELL – Data Quality Governance    913-826-2515     [email protected]

Manages CDDO data and information. Facilitates access to BCI database for affiliate network.

MONICA MORRIS – BASIS Assessor     913-826-2510     [email protected]

Completes annual functional assessments for individuals receiving HCBS I/DD waiver services.

SUSAN MURDOCK – BASIS Assessor     913-826-2508     [email protected]

Completes annual functional assessments for individuals receiving HCBS I/DD waiver services.

ANDRÉA PARKS – Records Clerk II     913-826-2514     [email protected]

Maintains CDDO consumer records and processes records requests.

DEBBY SLIFER – Quality Assurance Analyst     913-826-2534    [email protected]

Provides oversight and monitoring for licensed providers.

** NOTE: The responsibilities listed are not exclusive to the staff member designated.

Community Developmental Disabilities Organization

Covid-19

The CDDO is working on ports and choice. Due to provider needs during COVID-19, please contact your TCM if you have any questions.

For additional information, please view the links below.

 

A directory of additional resources for families is available. To keep up to date on the latest news regarding COVID-19 in Johnson County, please visit the county's COVID-19 page.

All questions regarding the state's emergency public orders, including stay-at-home mandates and business closures, should be directed to [email protected]. The Kansas Department of Health and Environment can be reached at 877-427-7317 after business hours. Questions may also be sent to [email protected].

Johnson County launched a hotline for the public to ask questions about COVID-19. Calls will be answered by school nurses from Johnson County Schools. Call 913-715-2819 from 7 a.m.-7 p.m., Monday through Friday.


CDDO

CDDO Resource Fair 2019

The Johnson County Community Developmental Disabilities Organization (CDDO) is the single point of entry for IDD services in Johnson County.  As a provision of the Developmental Disabilities Reform Act, a CDDO has been designated for every area of the state to help coordinate services and supports for individuals with intellectual and developmental disabilities (IDD).

The Johnson County CDDO is responsible for: 

  • Providing a single point of entry for people seeking Intellectual and Developmental Disabilities (IDD) services.
  • Determining eligibility for IDD services.
  • Coordinating access to services and supports.
  • Assisting individuals in choosing from an array of service options.
  • Providing information and referral services.
  • Maintaining a network of agency and individual affiliate providers.
  • Working with affiliate agencies to ensure customer-driven quality services.
  • Receiving complaints and addressing concerns with IDD services in Johnson County.
  • Completing Initial and Annual Reassessments (BASIS) to ensure continued functional eligibility for IDD services.
  • Capacity planning. 
  • Assisting individuals who are moving in or out of Johnson County. 
  • Maintaining annual contact with individuals who are on the waiting list for IDD services.

 

Children's Residential Supports

Covid-19

The CDDO is halting all choice/referrals at this time. If you have questions, please reach out to your service provider or a member of the CDDO.

For additional information, please view the links below.

 


 

                                   

                       OPEN for referrals                                          CLOSED for referrals


Children’s Residential Supports provide placement for children (ages 5-21) in a licensed foster care home in order to avoid placement in an institutional or other congregate setting when the child cannot remain in their family home.

CDDO Resource Fair

CDDO Virtual Resource Fair

The Johnson County CDDO Resource Fair is returning April 5-8, 2021 with virtual events for individuals with intellectual and developmental disabilities, families, providers, and jobseekers! Learn about accessing IDD services, employing people with disabilities, IDD service eligibility, the waitlist, how to become an affiliate provider, employment opportunities for direct care staff, and more!

Hosted in conjunction with the Johnson County Library, this event aims to connect individuals with intellectual and developmental disabilities, service providers and local businesses with critical resources. This annual fair is an opportunity to learn more about the IDD system in Kansas that may be hard to navigate. 

See below for the schedule of events. As always, the sessions are free and open to the public. Registration will be open soon.

If you have any questions about the event, please contact Sheri Kendall or call 913-826-2507.

Follow this event on Facebook.

 

CDDO Resource Fair Event Schedule

Monday, April 5

The Monday sessions are for families and providers to learn the basics about the CDDO and state services.

Tuesday, April 6

The Tuesday sessions are for local businesses, families, and jobseekers to learn more about hiring people with disabilities, employment services, or working in the IDD field.

Wednesday, April 7

The Wednesday sessions are for families to learn about getting access to services in Kansas and navigating the waitlist.

Thursday, April 8

Thursday is an appreciation day for providers and staff to thank them for their hard work and efforts during
COVID-19.

Welcome & Introduction to Services

10-11 a.m.

Where to turn? My family member has an Intellectual and/or Developmental Disability (IDD) diagnosis. Now what?

This session will help families start to understand the IDD system. The CDDO serves as the single point of entry for anyone seeking IDD services in Kansas.

University of Kansas IDD Employment Research Study Information

10-11 a.m.

KU is currently seeking participants for a grant-funded study that examines employment support opportunities for Kansans with intellectual and developmental disabilities.

Who is Eligible for IDD Services? What Does Eligibility Entail for People on the IDD Waitlist in Kansas?

11:30 a.m.-12:30 p.m. 

Determining eligibility is the first step to accessing services for individuals with intellectual and developmental disabilities. In this session, eligibility specialist will go over the process of eligibility for people seeking IDD services. They will also review what the intake process looks like for families getting started.

IDD Network Award Ceremony

10-11 a.m. 

This event recognizes staff members in the Johnson County CDDO network who have gone above and beyond the call of duty.

What Do I Need to Know About Kansas Medicaid/KanCare Eligibility?

11:30 a.m.-12:30 p.m.

Kansas Department of Health & Environment (KDHE) will provide an overview of eligibility and the application process for Kansas Medicaid for individuals with intellectual and developmental disabilities who are seeking services.

Working Healthy Medicaid Buy-In Program

11:30 a.m.-12:30 p.m.

Benefits specialists will be discussing Working Healthy and provide benefits planning for individuals concerned about how earnings may impact Social Security Disability Insurance, Supplemental Security Income and medical benefits such as Medicare and Medicaid.

Basics of BASIS

4-5 p.m. 

Learn the ins and outs of the Basic Assessment and Services Information System (BASIS). This session will be good for families familiar with the eligibility process and people who are new to IDD services.

Johnson County IDD Provider Spotlight

11:30 a.m.-12:30 p.m. 

The CDDO would like to take the opportunity to acknowledge the great work that goes on 24 hours a day within our IDD provider network.

Panel Discussion with Day, Residential and Case Management Agencies

1-2:30 p.m. 

Hear from a panel of professionals who provide Home and Community Based Services (HCBS) for individuals with intellectual and developmental disabilities. They will discuss the variety of services available in Johnson County for people with IDD.

Kansas Vocational Rehabilitation Overview

1-2 p.m. 

Vocational Rehabilitation specialists will be providing information regarding the services they provide to individuals with intellectual and developmental disabilities (IDD) who are interested in employment. They will discuss the eligibility process and how VR works with IDD service providers.

Understanding Kansas Medicaid Managed Care Organizations (MCOs).

6-7 p.m. 

A panel from the three Kansas Medicaid Managed Care Organizations (Aetna, United Healthcare and Sunflower) will provide important information about how your insurance company can work for you in providing care to you and your loved ones.

Direct Support Professional Career Progression Panel

1-2 p.m. 

Hear from staff members in various IDD provider agencies discuss how they've grown in their careers after working as a direct support professional.

How Do I Become a Licensed and Affiliated Day, Residential or Case Management Provider?

2:30-3:30 p.m. 

If you've been interested in providing services to individuals with intellectual and development disabilities, this panel will be discussing the steps to making your dream a reality.

Johnson County Transportation Options

2:30-3:30 p.m. 

While transportation can oftentimes be a barrier, this session will discuss transportation options for individuals with an intellectual and developmental disability.

VISIT: Close the Gap

Each year, many students in Kansas with intellectual and developmental disabilities graduate from high school without access to critical services since the waitlist in Kansas is nine years long. Getting on the waitlist for the Home and Community Based Services as soon as possible can reduce or eliminate the gap in IDD services after graduation. The Johnson County CDDO is kicking off a countywide campaign to close the gap so young adults with IDD will be ready to live their best lives after graduation.

Goodlife Innovating Service Delivery

2:30-3:30 p.m.

Community Service Provider Goodlife will be discussing how to use technology to improve service delivery for individuals in service.

 

Employing People with IDD

4-5 p.m.

This presentation will highlight services available to individuals searching for employment. It will include firsthand experiences from employers who have hired individuals with intellectual and developmental disabilities. This session will include a Q&A about the Americans with Disabilities Act (ADA), so have your questions ready!

 

 

 

Employment Opportunities in the IDD Field: Presented by Workforce Partnerships

6-7 p.m. 

Interested in working in the IDD field? Are you passionate about helping others? Then join us to hear how Workforce Partnerships will engage jobseekers relevant to their job search.

 

 

 

WATCH: Day in the Life of a DSP

Have you ever been interested in becoming a Direct Support Professional (DSP)? This video documents a Day in the Life of a residential DSP.

 

 

 

WATCH: Project SEARCH

Project SEARCH is an international program that prepares people with intellectual and developmental disabilities for success in competitive integrated employment

 

 

CDDO Procedures

CDDO Meetings

Johnson County Affiliate Meetings Quality Assurance Committee Council of Community Members
CDDO Staff Contact:  Gail Lauri
(913) 826-2509
CDDO Staff Contact:  Seth Kilber/Sheri Kendall
(913) 826-2531
CDDO Staff Contact:  Sheri Kendall
(913) 826-2507
Next Meeting:  1 pm - 2 pm, Second Thursday of the Month    

CDDO Handbook

What is the Community Developmental Disabilities Organization (CDDO)?

The Johnsonn County Community Developmental Disabilities Organization (CDDO) is the single point of entry for IDD services in Johnson County. As a provision of the Developmental Disabilities Reform Act, a CDDO has been designated for every area of the state to help coordinate services and supports for individuals with intellectual developmental disabilities.

The Johnson County CDDO is responsible for:

  • Providing a single point of entry for people seeking services.
  • Determining individual eligibility for services.
  • Coordinating access to services and supports.
  • Assisting individuals in choosing from an array of service options.
  • Providing information and referral services.
  • Maintaining a network of affiliate providers.
  • Working with affiliate agencies to ensure customer-driven quality services.

What is Home and Community Based Services (HCBS)?

HCBS encompasses several waivers funded by KanCare (the Kansas Medicaid program) that were created to provide services to individuals with disabilities in their home community instead of an institution, such as a nursing home, hospital, or intermediate care facility for individuals with intellectual disabilities (ICF IID.) Services are designed to provide individuals with the least intensive level of care necessary and to promote greater independence.

Additional information about Kansas HCBS waivers and eligibility requirements available.

>> Download CDDO Handbook

 

CDDO Forms

Become a Provider (Affiliation)

If you are interested in becoming a Licensed Day, Residential or Targeted Case Manager in Johnson County, you must first obtain your license from the Kansas Department for Aging and Disability Services (KDADS) before affiliating with the CDDO. To get started please contact KDADS directly by visiting kdads.ks.gov or calling 785-296-4986

After a license is received, you must then affiliate with the Johnson County CDDO by agreeing to and signing an affiliation agreement. Contact us at 913-826-2600 to complete this part of the process. There is a nominal fee charged in order to cover all necessary background checks. 

Next, in order to bill and receive Medicaid reimbursement for services provided, you must enroll as a Medicaid Provider and be assigned a Kansas Medical Assistance Provider (KMAP) number for HCBS I/DD waiver services. There is an application fee and affiliation with the CDDO is required prior to enrollment, so please include a copy of your signed affiliate agreement with your KMAP application. To obtain an application or if you have further questions please contact KMAP directly at 785-274-4200 or visit kmap-state-ks.us. A prospective provider completes an enrollment application and sends it to: HP Enterprises, 6511 SE Forbes Ave., Topeka, KS 66619 

Lastly, providers must contract with the State of Kansas' Managed Care Organizations (MCOs). There are three in the State of Kansas: Aetna Better Health, Sunflower Health Care and United Health Care. More information about each MCO and the credentialing/contracting process is located on the KanCare website at kancare.ks.gov.

 

 

 

Assistive Services

Assistive Services are supports or items that address the person’s needs as documented in their Person Centered Support Plan (PCSP). These services are designed to enhance an individual’s independence or abilities through purchase of adaptive equipment, assistive technology, or home modification.

Adult Residential Supports

Covid-19

The CDDO is working on ports and choice. Due to provider needs during COVID-19, please contact your TCM if you have any questions.

It is an expectation that people will adhere to each agencies’ COVID-19 protocols when exploring new day and residential sites during the choice process.

 


 

Adult Residential Supports are provided by a licensed agency to individuals 18 years of age and older who do not live with a family member.  Services can range from a few hours of support to live-in or around-the-clock care.  Activities include assisting with daily living tasks and household chores, social/recreational opportunities and other adaptive skills to increase independence and community involvement.

OPEN for referrals for Residential Supports    CLOSED for referrals for Residential Supports

 

Acronym List

ANE - Abuse, Neglect, Exploitation
APS - Adult Protective Services
BASIS - Basic Assessment and Services Information System
CDDO - Community Developmental Disabilities Organization
CINC - Child In Need of Care
CPS - Child Protective Services
CSP - Community Service Provider
DCF - Department for Children and Families
HCBS - Home and Community Based Services
ICF - Intermediate Care Facility
I/DD - Intellectual/Developmental Disability
IEP - Individual Education Plan
ISP - Integrated Service Plan
KDADS - Kansas Department for Aging and Disability Services
MCO - Managed Care Organization
MH - Mental Health
PCSP - Person-Centered Support Plan
QA - Quality Assurance
SSA - Social Security Administration
SSDI - Social Security Disability Insurance
SSI - Supplemental Security Income
TCM - Targeted Case Management

Abuse, Neglect & Exploitation

Individuals with disabilities have the right to be free from abuse, neglect and exploitation. Reporting suspicions of abuse, neglect and exploitation is the responsibility of everyone.

Kansas law defines abuse, neglect, and exploitation as:

  • Abuse means any act or failure to act performed intentionally or recklessly that causes or is likely to cause harm to a person served, including: (1) infliction of physical or mental injury; (2) any sexual act with a person served when the person served does not consent or when the other person knows or should know that the person served is incapable of resisting or declining consent to the sexual act due to mental deficiency or disease or due to fear of retribution or hardship; (3) unreasonable use of a physical restraint, isolation or medication that harms or is likely to harm the person; (4) unreasonable use of physical or chemical restraint, medication or isolation as punishment, for convenience, in conflict with a physician’s orders or as a substitute for treatment except where such conduct or physical restraint is in furtherance of the health and safety of the person served; (5) a threat or menacing conduct directed toward an adult that results or might reasonably be expected to result in fear or emotional or mental distress to an adult; (6) fiduciary abuse; (7) omission or deprivation by a caretaker or another person of goods or services which are necessary to avoid physical or mental harm or illness.
  • Neglect means the failure or omission by one’s self, caretaker, or another person to provide goods or services, which are necessary to ensure safety and well-being and to avoid physical or mental harm or illness.
  • Exploitation means misappropriation of a person’s property or intentionally taking unfair advantage of the person’s physical or financial resources for another individual’s personal or financial advantage by the use of undue influence, coercion, harassment, duress, deception, false representation of false pretense by a caretaker or another person.

If you suspect abuse, neglect or exploitation has occurred, please contact the:

Johnson County CDDO Notice of Privacy Practices (HIPAA)
This notice describes how intake, eligibility, assessment and other information is used and disclosed and how you can gain access to this information. Please review it carefully.

Understanding Your Individual Record

Beginning with your intake application, the CDDO creates a case record of your information. This record may include:

  • Your social and health history.
  • Current services and funding for each.
  • Intake application, eligibility, assessment, diagnoses, and medications.
  • Plan for the supports you receive.
  • Basis for planning your supports.
  • Means of communication among the many health and service professionals who contribute to your supports.
  • Legal document describing the supports that you received.
  • Means by which you or a third-party payer can verify that you actually received the services billed for.
  • Tools to assess the appropriateness and quality of support you received.
  • Tools to improve the quality of support services and achieve better outcomes.

Understanding what is in your record and how your information is used helps you to:

  • Ensure its accuracy and completeness.
  • Understand who, what, where, why, and how others may access your information.
  • Make informed decisions about authorizing disclosure to others.
  • Better understand the information rights detailed below.

Your Rights under the Federal Privacy Standard

Although your records are the physical property of the CDDO, you have the following rights with regard to the information contained therein:

  • Request restriction on uses and disclosures of your information for service, payment, and health care operations. The right to request restriction does not extend to uses or disclosures permitted or required under the following sections of the federal privacy regulations: § 164.502(a)(2)(i) (disclosures to you), § 164.510(a) (for facility directories, but note that you have the right to object to such uses), or § 164.512 (uses and disclosures not requiring a consent or an authorization). The latter uses and disclosures include, for example, those required by law, such as mandatory communicable disease reporting. In those cases, you do not have a right to request restriction. The consent to use and disclose your individually identifiable information provides the ability to request restriction. We do not, however, have to agree to the restriction, except in the situation explained below. If we do, we will adhere to it unless you request otherwise or we give you advance notice. You may also ask us to communicate with you by alternate means, and if the method of communication is reasonable, we must grant the alternate communication request.
  • Obtain a copy of this notice of information practices. Although this is in the CDDO handbook, you have a right to a hard copy upon request.
  • Inspect and copy your information upon request. Again, this right is not absolute. In certain situations, such as if access would cause harm, we can deny access. You do not have a right of access to the following:
    • Psychotherapy notes. Such notes consist of those notes that are recorded in any medium by a health care provider who is a mental health professional documenting or analyzing a conversation during a private, group, joint, or family counseling session and that are separated from the rest of your medical record.
    • Information compiled in reasonable anticipation of or for use in civil, criminal, or administrative actions or proceedings.
    • Protected health information (“PHI”) that is subject to the Clinical Laboratory Improvement Amendments of 1988 (“CLIA”), 42 U.S.C. § 263a, to the extent that giving you access would be prohibited by law.
    • Information that was obtained from someone other than a health care provider under a promise of confidentiality and the requested access would be reasonably likely to reveal the source of the information.
    • Information that is copyright protected, such as certain raw data obtained from testing.
      • In other situations, we may deny you access, but if we do, we must provide you a review of our decision denying access. These “reviewable” grounds for denial include the following:
    • A licensed health care professional, such as your attending physician, has determined, in the exercise of professional judgment, that the access is reasonably likely to endanger the life or physical safety of yourself or another person.
    • PHI makes reference to another person (other than a health care provider) and a licensed health care provider has determined, in the exercise of professional judgment, that the access is reasonably likely to cause substantial harm to such other person.
    • The request is made by your personal representative and a licensed health care professional has determined, in the exercise of professional judgment, that giving access to such personal representative is reasonably likely to cause substantial harm to you or another person.
      • For these reviewable grounds, another licensed professional must review the decision of the provider denying access within 60 days. If we deny you access, we will explain why and what your rights are, including how to seek review. If we grant access, we will tell you what, if anything, you have to do to get access. We reserve the right to charge a reasonable, cost-based fee for making copies.
  • Request amendment/correction of your information. We do not have to grant the request if the following conditions exist:
    • We did not create the record. If, as in the case of a consultation report from another provider, we did not create the record, we cannot know whether it is accurate or not. Thus, in such cases, you must seek amendment/correction from the party creating the record. If the party amends or corrects the record, we will put the corrected record into our records.
    • The records are not available to you as discussed immediately above.
    • The record is accurate and complete.
      • If we deny your request for amendment/correction, we will notify you why it was denied, how you can attach a statement of disagreement to your records (which we may rebut), and how you can complain. If we grant the request, we will make the correction and distribute the correction to those who need it and those whom you identify to us that you want to receive the corrected information.
  • Obtain an accounting of non-routine uses and disclosures, those other than for intake, eligibility, assessment and quality assurance until a date that the federal Department of Health and Human Services will set after January 1, 2011. After that date, we will have to provide an accounting to you upon request for uses and disclosures for service, payment, and health care operations under certain circumstances, primarily if we maintain an electronic health record. We do not need to provide an accounting for the following disclosures:
    • Protected health information (“PHI”) to you.
    • For the organization directory or to persons involved in your support or for other notification purposes as provided in § 164.510 of the federal privacy regulations (uses and disclosures requiring an opportunity for the individual to agree or to object, including notification to family members, personal representatives, or other persons responsible for your support of your location, general condition, or death).
    • For national security or intelligence purposes under § 164.512(k)(2) of the federal privacy regulations (disclosures not requiring consent, authorization, or an opportunity to object).
    • To correctional institutions or law enforcement officials under § 164.512(k)(5) of the federal privacy regulations (disclosures not requiring consent, authorization, or an opportunity to object).
    • That occurred before April 14, 2003.
      We must provide the accounting within 60 days. The accounting must include the following information:
    • Date of each disclosure.
    • Name and address of the organization or person who received the protected health information.
    • Brief description of the information disclosed.
    • Brief statement of the purpose of the disclosure that reasonably informs you of the basis for the disclosure or, in lieu of such statement, a copy of your written authorization or a copy of the written request for disclosure.
      • The first accounting in any 12-month period is free. Thereafter, we reserve the right to charge a reasonable, cost-based fee.
    • Revoke your consent or authorization to use or disclose information except to the extent that we have taken action in reliance on the consent or authorization.

Our Responsibilities under the Federal Privacy Standard

In addition to providing you your rights, as detailed above, the federal privacy standard requires us to take the following measures:

  • Maintain the privacy of your information, including implementing reasonable and appropriate physical, administrative, and technical safeguards to protect the information.
  • Provide you this notice as to our legal duties and privacy practices with respect to individually identifiable health information that we collect and maintain about you.
  • Abide by the terms of this notice.
  • Train our personnel concerning privacy and confidentiality.
  • Implement a sanction policy to discipline those who breach privacy/confidentiality or our policies with regard thereto.
  • Mitigate (lessen the harm of) any breach of privacy/confidentiality.

We will not use or disclose your information without your consent or authorization, except as described in this notice or otherwise required by law. These include most uses or disclosures of psychotherapy notes, marketing communications, and sales of protected health information. Other uses and disclosures not described in this notice will be made only with your written authorization.

Examples of Disclosures for Service, Payment and Health Care Operations

Quality Assurance
Example: Members of the CDDO quality assurance team may use information in your record to assess your supports and the competence of the providers. We will use this information in an effort to continually improve the quality and effectiveness of the services that we provide. Note that some health information, such as substance abuse treatment information, may not be used or disclosed without your consent.

Business associates
We provide some services through contracts with business associates. Examples include database developments, shredding of confidential documents and the like. When we use these services, we may disclose your information to the business associates so that they can perform the function(s) that we have contracted with them to do and bill you or your third-party payer for services provided. To protect your health information, however, we require the business associates to appropriately safeguard your information. After February 17, 2010, business associates must comply with the same federal security and privacy rules as we do.

Notification
We may use or disclose information to notify or assist in notifying a family member, a personal representative, or another person responsible for your care, location, and general condition.

Communication with family
Unless you object, we, as service professionals, using our best judgment, may disclose to a family member, another relative, a close personal friend, or any other person that you identify information relevant to that person’s involvement in your support or payment related to your support.

Research
We may disclose information to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your information.

Funeral directors
We may disclose health information to funeral directors consistent with applicable law to enable them to carry out their duties.

Food and Drug Administration (“FDA”).
We may disclose to the FDA health information relative to adverse effects/events with respect to food, drugs, supplements, product or product defects, or post marketing surveillance information to enable product recalls, repairs, or replacement.

Workers compensation
We may disclose health information to the extent authorized by and to the extent necessary to comply with laws relating to workers compensation or other similar programs established by law.

Public health
As required by law, we may disclose your health information to public health or legal authorities charged with preventing or controlling disease, injury, or disability.

Correctional institution
If you are an inmate of a correctional institution, we may disclose to the institution or agents thereof health information necessary for your health and the health and safety of other individuals.

Law enforcement
We may disclose information for law enforcement purposes as required by law or in response to a valid subpoena.

Health oversight agencies and public health authorities
If members of our work force or business associates believe in good faith that we have engaged in unlawful conduct or otherwise violated professional or clinical standards and are potentially endangering one or more clients, employees, or the public, they may disclose your health information to health oversight agencies and/or public health authorities, such as the Department of Health.

The federal Department of Health and Human Services (“DHHS”)
Under the privacy standards, we must disclose your health information to DHHS as necessary to determine our compliance with those standards.
We reserve the right to change our practices and to make the new provision effective for all individually identifiable information that we maintain. If we change our information practices, we will mail a revised notice to the address you have provided.

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