• Must be a Johnson County resident.
• Must be at or below 200% of the federal poverty guidelines (below) gross income and provide income verification from the previous 30 days.
• Must provide photo ID's for members 18+ in the household.
• Must provide Social Security cards for all members of the household.
• Utility bill must not exceed the maximum amount of funding available.

2025 Federal Poverty Levels

Guidelines – 200% (Source)

Johnson County Multi-Service Centers provide utility assistance, food pantry, and other services to qualifying low-income residents. Residents must be at or below 200% of the federal poverty guidelines (gross income) and provide income verification from the previous thirty days to receive services.

All services are provided by appointment only. To see if you qualify and schedule an appointment, please call 913-715-6653. Calls are answered 8:30 a.m.–4:30 p.m., Monday - Friday. 

No. Financial assistance is available for qualifying individuals who are past due on their utility bills, unable to make a current payment on an established payment plan (budget billing) or need financial assistance to establish a payment plan.

Before your appointment, please gather the following documents. All documents must be provided before we are able to provide you with services. Appointments will be rescheduled if you are unable to produce the needed documentation.

1. Proof of residency (dated within the last 30 days)
   • Provide one of the following:
     • Current lease
       • Must be in the applicant's name seeking assistance.
       • Must be dated within the last 12 months
     • Official correspondence
       • Must be in the applicant's name seeking assistance
       • Must contain a street address on the bill. PO Boxes are not acceptable forms of residency.
       • Examples include: documents from government agencies (IRS, Social Security, DCF), Driver's license renewal, voter registration card
     • Current utility bill
       • Must be in the applicant's name seeking assistance.
       • Must contain a street address on the bill. PO Boxes are not acceptable forms of residency.
2. Picture ID for all adults (18 yrs & older) in household.
   • Provide one of the following for each adult household member:
     • Driver's license
     • U.S. or Foreign Passport 
     • Foreign photo ID
     • Military ID
     • State ID
     • Corrections ID
     • Permanent Resident card or Alien Registration Receipt Card (Form I-551)
     • Employment Authorization document that contains a photo (Form I-766)
     • School ID
     • Government ID
     • Note: Employer ID's are not accepted as identification, unless they are issued by a government agency. 
3. Social Security cards for all members of the household.
   • Provide Social Security cards for all adults and children in the household.
4. Proof of guardianship/residency - minor children, age 17 and younger (if applicable
   • Provide one of the following:
     • Birth certificate
     • Social Security card
     • Tax return
     • School enrollment (visual verification on the school app is acceptable
     • Immunization record
     • Insurance card
     • Passport
     • Parenting Plan
     • Guardianship papers
5. Proof of guardianship/residency - dependent adults (if applicable)
   • Please provide one of the following:
     • Power of Attorney
     • Petition for Appointment of Guardian (official court document)
     • Legal guardianship
     • Letters of Guardianship (official court document)
6. Proof of income for the last 30 days for all adults in the household 18 years and older. Note: 18-year-olds attending high school do not have to show proof of income.
   • Provide all that apply:
     • Paycheck stub – Payments/ pay stubs received in the last 30 days.   
     • Social Security Administration (SSA) benefit letter for the current year.
     • Unemployment letter – online pay card report
     • DCF cash benefit letter or print out from ebtedge.com
     • Bank statement – Bank statement must be within the last 30 days, and can be used for self-employed or pension. All deposits are considered income. Must include the applicant's name on the bank statement.
     • Payment app statement - Statements from apps such as CashApp, Venmo, PayPal or Zelle. Must be submitted as a PDF and within the last 30 days for self-employment or contract work.
     • Proof of child support from the KANPAY system or a bank statement showing deposits of child support.
     • Cash Payment - If the employee is paid cash, copies of the checks or a letter from the employer stating their income for the last 30 days. The number of hours worked and the hourly rate should be included in the letter.
     • Self-Employment | Independent Contractor – Applicants can use personal bank or payment app statements to verify income.  

• Lenexa Office - North Central Multi-Service Center: 12425 W. 87th St. Parkway, Suite 200 Lenexa, KS 66215
• Mission Office - Northeast Offices: 6000 Lamar Ave, Suite 200 Mission, KS 66202
• Gardner Office - Southwest Multi-Service Center: 510 W Main St., Suite D Gardner, KS 66030
• Olathe Office - Sunset Drive Office Building: 11811 S. Sunset Drive, Suite 1300, Olathe, KS 66061

Yes, here are some additional resources for Johnson County residents.

• Catholic Charities:
  • 333 East Popular Street, Olathe, KS 66061 -913-782-1353
  • 9806 West 87th Street, Overland Park, KS 66212 - 913-384-6608
• El Centro - 500 East Santa Fe, Olathe, KS 66061 -913-829-7800
• Jewish Family Services - 5801 West 115th Street Suite 103, Overland Park, KS 66211 - 913-327-8250
• Salvation Army - 420 East Santa Fe, Olathe, KS 66061 - 913-782-3640. 
• Kansas Department for Children and Families is administrating two different utility assistance programs. Low Income Energy Assistance Program (LIEAP) is a Federally funded program that helps eligible households pay a portion of their home energy costs by providing a one-time per year benefit.