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County services impacted by COVID-19

 

Download: County services phased reopening - PDF

Aging and Human Services

All Human Services offices are now open to the public.

Visit the Human Services page for specific information about Human Services programs and services, such as Area Agency on Aging, Housing Authority, Outreach Services and Volunteering.

Area Agency on Aging (AAA)

AAA will provide in-person information and assistance and options counseling for walk-ins only at the Sunset Building. Walk-in meal orders for CHAMPSS will also be accepted at the Sunset Building only. Staff will be provided hand sanitizer and masks, and will be expected to observe physical distancing practices in interview rooms. These services are also available by mail and email. Additionally, many assessments and case management services will be provided via video conference or phone. Call 913-715-8861 for more information.

Beginning July 20, the AAA home-delivered meal program resumed Monday through Friday meal delivery to homebound participants. Senior Nutrition Centers are currently offering participants an opportunity to pick up a meal; dine-in options are not currently available. 

Outreach Services

All Multi-Service Center client appointments will be conducted by phone and email. For those without access to email, required client documentation will be exchanged curbside or at reception desks. Client documentation must be received before an appointment is confirmed. Documentation and eligibility requirements can be found on the Human Services website.

Food pantry services will be provided curbside to ensure proper social distancing. North Central Multi-Service Center food pantry service is available by appointment only until further notice.

Reception desks are equipped with plexiglass barriers and hand sanitizer. Clients are asked to reschedule appointments if they are sick.

Courthouse Resource Navigator services will be provided by phone and email. Face to face mediation is suspended until further notice.

Accessibility services have resumed limited in-home services for homebound clients. Catch-a-Ride volunteer transportation has resumed transportation to current riders to limited destinations. 

For more information, please call 913-715-8800.

Automated Information Mapping System

As of July 27, the AIMS office will be open by appointment only. Staff will be available Monday - Friday to respond to mapper requests via email at [email protected] or phone at 913-715-1600. Customers are encouraged to continue to utilize our online and phone services or make an appointment by contacting us. For more information, see AIMS’ homepage.

For appointments, a plastic sneeze guard has been placed at the front counter between customers and staff and hand sanitizer will be available. While we do not accept credit cards in the office, we can provide a web link to make credit card payments online before picking up your product. If paid in advance, we can leave your map in our lobby for pickup without having to interact with staff. 

Appraiser’s Office

The Appraiser’s Office is now open to the public. Our regular office hours are 8 a.m. to 5 p.m. Most questions from the public can be answered via phone; we encourage you to call 913-715-9000 prior to coming to the office to see if an office visit can be avoided.

For customers who choose to do business with us in person, the office is equipped with a plexiglass partition, available hand sanitizer for staff and customers, and ample space in our lobby to allow for physical distance when more than one guest is present at one time.

Board of County Commissioners Office/County Manager's Office

The County Manager’s Office is open to the public, but residents are encouraged to continue to conduct business with us via email or phone when possible. Contact us via email at [email protected], or by phone at 913-715-0725.

The Board of County Commissioners resumed meeting in person in the Hearing Room on June 11. To prevent the spread of COVID-19, social distancing is observed and limited seating is available in the hearing room, with additional limited seating in the adjacent lobby with audio available. A live broadcast will still be available on Facebook Live. Persons wishing to speak during the public comment period will need to sign in by 9:25 a.m. before the meeting begins and will be called upon to speak in the order in which they signed up. Anyone wishing to speak to a specific item on the business agenda will need to sign in before that item is read into the record.

Department of Corrections

The Department of Corrections office is open to the public. Face-to-face appointments will be conducted by appointment only. If you have questions, please call 913-715-4524 or email [email protected].

Developmental Supports

The Elmore Center will be closed to the public until further notice but will begin providing day services to a small number of current persons served in mid- to late May as part of its phased reopening plan. Visit Johnson County Developmental Supports for the latest information.

District Court

By order of the Kansas Supreme Court, all jury trials have been continued through June 30. All non-jury court appearances will be conducted by remote proceeding. In-person counter service and probation office remain closed to the public at this time. Up-to-date information is available at courts.jocogov.org.

District Attorney

The Johnson County District Attorney’s Office in conjunction with the Justice Information Management System (JIMS) is pleased to announce the development of an online traffic diversion program. This program provides the public an opportunity to apply for traffic diversion prior to their court date and without court appearance. Traffic diversion is an opportunity for individuals to pay a diversion fee/court costs and complete certain conditions to avoid having the ticket appear on their driver’s record. Upon successful completion of the diversion period, the ticket is dismissed.

The public is encouraged to apply for online diversion at least two weeks prior to their court date to ensure adequate time for processing. This program is available for many tickets issued by the Johnson County Sheriff’s Office and the Kansas Highway Patrol. Visit our webpage at da.jocogov.org. Click on the Diversion tab/Traffic Diversion/Online Diversion. For additional information or questions, contact the Johnson County District Attorney’s Office Traffic Diversion Unit at 913-715-3011.

Election Office

The Election Office in Olathe is open to the public. Plexiglass shields will be installed at the front counter to protect voters and Election Office employees. Hand sanitizer will also be available.

All services will be available at the Election Office, but voter registration, advance voting applications, and other services will also be available online at jocoelection.org. Contact the Election Office with questions at 913-715-6800 or [email protected].

Emergency Management division

Emergency Management offices are now open to the public. Please contact Emergency Management by phone 913-782-3038, email [email protected]or utilize online services.

Cloth mask donations will no longer be accepted at the Flaming Road location. Please call MED-ACT's Community Education division at 913-715-1981 if you would like to make a donation. 

Facilities

The Facilities office will be open to the public and county staff and is also available by calling 913-715-1100. Social distancing and other measures have been implemented to protect the public and staff from transmission of the virus.

Health and Environment

Johnson County Department of Health and Environment is currently offering limited services at the Olathe clinic (11875 S. Sunset Drive). Due to limited staff availability, the Mission clinic (6000 Lamar Ave.) will remain closed until further notice. 

  • Immunizations: Monday, Tuesday and Thursday, 8:30 a.m. to 4 p.m.
  • Family planning, contraception services, and STD testing and treatment: Monday and Tuesday, 8:30 a.m. to 3 p.m.
  • Prenatal appointments: Thursdays, 8 a.m. to 4 p.m.

Please do not come to the Johnson County Department of Health and Environment if you have a fever, cough, and/or shortness of breath.

WIC Services

WIC clinics in Johnson County continue to operate. Current participants will continue to receive WIC benefits and new applicants will be assessed, certified and issued benefits.

Food benefits are purchased at approved grocery stores using an e-WIC card. Cards and program information may be issued to participants through a controlled physical pick up, such as a curbside pick-up process or cards and information may be mailed directly to participants. Applicants and current participants in Johnson County should contact the WIC clinic at 913-826-1302 to find out what options are available. For additional information visit the Health Department webpage.

Outreach Nurse, Nurse Family Partnership and Targeted Case Management services will continue to be offered via phone or Zoom meeting.

Childcare Licensing
Childcare licensing services will continue doing in-person limited visits to childcare facilities and expand back to doing all childcare-related visits in person as directed by KDHE. Fingerprint packet pick up is available now at the Sunset Building. Consultation, technical assistance and classes are offered online via Zoom and limited in-person (class sizes are restricted and masks are required). Additional information is on the Childcare Licensing web page.

Environmental division
The environmental division is open to the public, but customers are encouraged to continue to conduct business by email and phone where possible. Call 913-715-6900 for details.

Yard waste and bulky item collection changes due to COVID-19

Household Hazardous Waste Facility
The Johnson County Household Hazardous Waste facility is still open and taking new appointments. If you do make an appointment, please be aware of the following:

  • Paint can still be purchased through our paint recycling program but residents must follow social distancing guidelines, and only one resident at a time will be allowed to purchase paint.
  • Residents are required to stay in their cars while dropping off waste. Johnson County staff will unload your vehicle.
  • Staff and residents must observe the 6-foot social distancing recommendation.
  • Staff always wears safety glasses and protective gloves.
  • Drop offs are conducted in the open air and not in confined spaces.

The Free Store is now open with the following restrictions: 

  • One resident/customer at a time in the store. 
  • If there are multiple cars waiting, we will ask customers to stay in their vehicles until the store clears. 
  • 10 item maximum per customer. 
  • Customers will be instructed to only touch the items they will be taking.
  • Doors to free store to remain open during business hours so residents don’t have to touch the door pending weather.   

Human Resources

The Human Resources office is now open to both the public and staff. The office is equipped with a glass partition, hand sanitizer for staff and guests, and ample lobby space to allow for physical distance when more than one guest is present at one time. Our regular office hours are 8 a.m. to 5 p.m. Most questions from the public can be answered via phone and we encourage you to call 913-715-1401 prior to coming to the office.

K-State Research & Extension

With our office opening again to the public, we are still doing our best to limit foot traffic. A table outside the office is ready to accept soil samples, plant samples, and bug samples. Samples left will need to include your name and phone number. An agent will follow up with your questions. Our Garden Hotline is still open for calls at 913-715-7050. Please email photos and questions to [email protected] for assistance. If you need to purchase a Radon kit or extra soil samples, we will take payment inside the office. If paying in cash, only exact change will be accepted. Credit/debit card payments will also be accepted.

Our offices will have plexiglass shields at our front desk, as well as physical barriers to maintain social distancing. We are asking anyone who comes into the office to conduct business to sign in. Hand sanitizer is also available. Changes to these procedures could be altered as restrictions are lifted.

Our face to face programming is limited, but we are providing programming virtually for the community. More details can be found at our website johnson.k-state.edu or we can be reached at 913-715-7000.

Legal Department

The Legal Department will be open to the public and county staff. However, we will be operating with limited administrative staff and many attorneys will be working from home. A plastic sneeze guard will be installed at the front counter to separate employees and the public, hand sanitizer is available for the public’s use and social distancing guidelines should be followed at all times. We encourage the public to call 913-715-1900 before coming to the department since there will be limited staff working on-site.

Johnson County Library

All 14 Johnson County Library branches are now open to the public with limited services and temporarily modified hours of operation. Please note that hours vary by branch due to staffing capacity, so be sure to check your branch's location page before heading to the Library.

Services available at all 14 branches are:

  • Item return
  • Holds pick up
  • Browsing the collection
  • Check out materials via self-check
  • Public computers (one hour per day time limit)
  • Self-service printing and faxing (faxing available at select locations)
  • Interlibrary Loan
  • New Library card applications

An updated FAQ on jocolibrary.org provides details on topics like returns, holds, and the status of other library services, as well as the safety of Library materials and the extra precautions staff are taking while working.

Johnson County Library will continue to provide a wide variety of services online, including the eLibrary, virtual programming and events, and access to Librarians through our Answers platform and telephone reference (913-826-4600).

Law Library

The Law Library is temporarily closed, pursuant to orders issued by the court. It is staffed from 8 a.m. to 4 p.m. Monday through Friday. Law Library staff are available for assistance via phone at 913-715-4154. The Law Library’s legal research providers have provided complimentary remote access to their respective products; please follow the instructions on the Law Library’s website.

MED-ACT

CALL 911 IF YOU HAVE A MEDICAL EMERGENCY! The MED-ACT business office is now open to the public, but customers are encouraged to continue to do business by phone or email where possible. Call 913-715-1950 or email [email protected]. We accept patient payments online at emsbilling.com/patient.

Mental Health Center

Mental Health business offices are now open to the public. In-person visitors to our buildings will go through a wellness screening at the door to confirm that they are fever and symptom free. Community members wanting to begin services should call our customer care center at 913-826-4200. If you are in crisis or caring for someone in crisis, please call our 24/7 crisis line at 913-268-0156.

Current clients will receive information through their providers. We will continue to provide case management and clinical appointments through telehealth.

Visit jocogov.org/mentalhealth for a full update on our service adjustments.

Motor Vehicle Offices

Johnson County Motor Vehicle Offices has resumed regular business hours of 7:30 a.m. to 4 p.m., Monday through Friday.

March, April, May and June Registration Renewals

Johnson County Motor Vehicle has opened a NEW online payment portal for vehicle tag renewal customers that have been unable to renew online or come into an office over the last several months. This renewal option is only available for customers with registrations that expired in March, April, May or June of 2020. If you previously tried to renew online and your registration was not eligible, you can now renew through the portal. To renew online, you must have your plate and VIN number available. Your account number will be DEL followed by your plate number. If your plate number is SAM123, your account number will be DELSAM123.

This portal is temporary and will only be open for a short period of time. For questions, please email [email protected] or call 913-826-1800.

Deadlines Extended for Newly Purchased Vehicles

Governor Kelly's Executive Order No. 20-55 states that Kansas residents who have purchased a new or used vehicle January 1 through May 31 of 2020 will have an extended period to register their vehicle. Temporary 60-day permits are further extended for these purposes. The new order provides staggered deadlines for newly purchased vehicles. For questions regarding when a newly purchased vehicle must be registered to avoid penalties, please visit our website. Vehicles purchased after June 1 will have 60 days from their purchase date to register the vehicle without penalties.

Guidelines for In-Person Service

To be served in-person, you must have secured a place in line online at jocogov.org/residents/vehicles. Please understand that if the online system is no longer accepting additional customers, we have reached capacity and you will not be able to receive in-person service that day. Office lobbies will be restricted to customers that have secured a place in line. Face masks are required in public spaces.

Dealer/Fleet Services, located at the County Administration Building in Olathe (111 S. Cherry Street), will not be open to the public. Dealerships, title service companies, and/or commercial registration customers can drop off or mail in their transactions. For drop-off and mail-in options, please visit our website.

Please review the menu of transactions in this press release to learn more about services available without having to come into an office.

Park & Recreation District

Visit JCPRD.com for the latest information.

Shawnee Mission Park Administration Building and Antioch Park Business and Registration offices will open with plexiglass shields, hand sanitizer, and social distancing reminders at service desks. Permits will be sold at Shawnee Mission Park. Please do not enter the building if you are not feeling well or exhibiting signs of illness.

Planning, Housing and Community Development

Planning, Housing and Community Development business offices are now open to the public, but customers are encouraged to continue to use online services or conduct business by phone where possible. For those who choose to do business with us in person, our office is equipped with plexiglass guards, hand sanitizer for both staff and customers, and ample lobby space to allow for physical distancing.

In-house education services and in-person development review committee meetings are discontinued until further notice.

Contact staff by phone or email for the following departments:

Housing Services

Housing programs have continued without interruption, although in-person services have been suspended. They will remain suspended until further notice. Due to space constraints, in-person services will not be resumed until CDC physical distancing protocols are eased.

Program documents will continue to be accepted by mail, fax and email. You can also use the drop box outside our building at North Central Multi-Service Center. A self-service document station is also available in the NCMSC lobby area.

Contact Housing Services at 913-715-6600.

Public Works

The Public Works building is now open to the public and front desk staff will be available 8 a.m. to 5 p.m. Monday through Friday. We encourage the public to call 913-715-8300 before coming to the building, as many of our office staff are continuing to work from home. Documents, plans, permit applications, and other miscellaneous deliveries can be dropped off in the front lobby. Face masks are required in public areas and social distancing guidelines should be followed at all times.

The Noxious Weed department will remain open for herbicide sales but residents should call the Noxious Weed director at 913-715-8358 before coming to the office.

More information on Public Works is available at jocogov.org/dept/public-works.

Records & Tax Administration

The Records & Tax Administration office is now open to the public. Customers are encouraged to conduct business by calling 913-715-5000. Recordings can also be submitted through mail or approved e-file. Email [email protected] to set up an appointment. Public access PCs will not be available and staff research will be extremely limited.

Transit (RideKC)

RideKC has continued to operate throughout the COVID-19 pandemic with increased safety and social distancing requirements. On April 10, Johnson County reduced transit service levels to help reduce the spread of COVID-19 while maintaining access to essential businesses and services for riders. This reduced schedule, described below, will continue until further notice.

Local bus routes that operate with buses every 30 minutes during peak hours (6 - 9 a.m. and 3 - 6 p.m.) will be reduced to hourly. Routes with existing hourly service will remain unchanged. Express routes will be reduced to two trips during each peak period. The 510 K-10 Connector will operate on ‘break’ schedule until further notice. See the latest Ride KC bulletins or Maps and Schedules for more details or call the Regional Call Center at 816-221-0660 weekdays from 6 a.m. to 7 p.m.

In order to limit exposure to COVID-19, RideKC in Johnson County has taken the following steps in order to protect the public and its transit operators:

  • No fare collection for public transportation: Passengers should board buses and head directly to a seat.
  • Creating social distancing: Every other row on the large buses will be marked as “do not use” so that riders can be appropriately spaced.
  • Changes to paratransit & microtransit services: Johnson County is prioritizing one rider (with up to one travel companion) per vehicle on paratransit and microtransit.
  • Implementing hygiene measures: Transit operators are utilizing gloves and hand sanitizer. Riders are encouraged to bring hand sanitizer or utilize the hand sanitizer provided on our vehicles, and are strongly encouraged to wear masks when riding.
  • Daily bus sanitation: Buses are being sanitized daily manually and with a misting sanitizer using aqueous ozone (H203), which is a food-grade safe alternative to traditional chemical cleaners.

Treasury & Financial Management

Treasury & Financial Management offices are now open to the public, but the public is encouraged to continue to conduct business online or by phone when possible. We strongly recommend that taxpayers use the mail or online payment options available to them. For property tax questions, call 913-715-2600. For procurement, accounts payable, and risk management questions, call 913-715-0525. Additional resources are available online at jocogov.org/TFM.

Wastewater

Johnson County Wastewater’s offices are now open to the public, but we have modified some of our business practices to mitigate risks associated with COVID-19. In order to protect the health and safety of our customers and staff, JCW will maintain reduced staffing within the office. We are available to assist those who choose to do business with us in person, but customers are encouraged to continue to conduct business by phone or online when possible.

For in-person visits, we follow Governor Kelly’s Executive Order #20-52, requiring patrons and staff of JCW will be required to wear a mask in our offices and outdoors where 6 feet of physical distance cannot be maintained. There are several exemptions outlined in the order, including for children 5 and younger and those with certain medical conditions.

For help with your wastewater service, billing or paying your bill, call 913-715-8590. JCW’s dropbox, located outside on the left side of the Sunset Building (11811 S. Ridgeview Road in Olathe) as you enter the parking lot, can be used to drop off payments and other correspondence. JCW’s customer self-service portal provides online assistance at jcw.org. For permitting, inspections and development services questions or to schedule an appointment, call 913-715-8520 or visit mygovernmentonline.org.

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Hotlines

If you have questions about Johnson County’s public health order, call the Johnson County call center.

913-715-5000
Monday - Friday, 8 a.m. - 5 p.m.
TDD: 800-766-3777

To report a concern, call the county's Call Center at 913-715-5000 or email [email protected].

If you have virus-related questions, call the Johnson County Community COVID-19 Hotline.

Staffed by public health professionals.
913-715-CV19 (2819)
Monday - Friday, 8 a.m. - 5 p.m.

Child care licensing COVID-19 hotline

913-477-8361
Monday - Friday, 8 a.m. - 5 p.m.

Kansas Department of Health and Environment

1-866-534-3463 (1-866-KDHEINF)
Monday - Friday, 8:30 a.m. - 5:30 p.m.
Saturday, 10 a.m. - 2 p.m.
Sunday, 1 - 5 p.m.

Email KDHE or visit coronavirus.kdheks.gov.