Wastewater Billing Information

Residential customers are billed bi-monthly and based on an Average Winter Water Use amount.

The AWWU is your wastewater flow based on your actual water used during the previous year’s winter months, on either three or four months of winter usage, depending on how often the water purveyor reads the water meter and your Johnson County Wastewater billing cycle. Water usage during the winter is the best method for reasonably estimating the volume of wastewater discharged to JCW’s wastewater treatment facilities. Winter water measurements are used to avoid charging for heavier summer uses that do not impact the wastewater treatment system such as watering lawns and gardens, washing cars or filling swimming pools.

A default AWWU may be assigned and billed to JCW customers when an accurate, measured, or calculated usage history is not available. The default bimonthly AWWU for single family residential customers is 11,400 gallons. Customers who are moving and staying in the JCW district or have a recent documented AWWU from another water purveyor may contact JCW to have their usage evaluated.

Residential Sewer Rates

For residential rates, please visit: jocogov.org/department/wastewater/residential-customers/residential-sewer-rates, or scan the QR code, to learn more about how to understand your bill.

Explanation of Charges

The service, usage and strength charges and other fees recover the costs associated with capital and operating expenditures.

A service charge is assessed to recover costs of account administration and billing as well as treatment of groundwater entering the sanitary sewer system.

Usage charges recover the costs of capital and operating expenditures that pay for expansions, upgrades, and major repairs of the sanitary sewer system.

Interest Charges and Penalties

JCW follows Johnson County Government’s policies.

Interest on delinquent accounts accrues daily at 13% per annum for balances less than $10,000 and 15% per annum for balances of $10,000 and greater.

A penalty charge of $30 is assessed for returned checks and AutoPay debit returns, Per Resolution WD13-022 after a 30-day notice. Discontinuance of wastewater service due to delinquent unpaid balances could occur. JCW may utilize a third-party collection agency to recover balances owed on delinquent accounts.

Liens

The property owner is liable for all their past due amounts and all costs associated with collecting delinquent accounts. If the charges are not paid in full, a lien may be attached to the real property from which the fees are being collected and is subject to foreclosure and collection in the same manner that delinquent real estate taxes are handled under Kansas Law.

Customer Service

• Visit NotifyJoCo.org to sign up for Johnson County Government’s notification system to stay informed about wastewater projects in your area.
• Customer Service Center Hours of Operation: 8 a.m. to 5 p.m. Monday through Friday
• Local: 913-715-8500 | Fax 913-715-8501 | TTY/TDD 1-800-766-3777
• To report a sanitary sewer emergency, please call: 913-715-8600 (24 hours, 7 days a week, including weekends and holidays)

Paying Your Bill

Pay and manage your account online at jcw.org.

Payment Methods

• EFT (Check) allows you to authorize the automatic transfer of funds directly from your financial institution to pay your wastewater bill on your due date. No fee.
• Check by Phone allows you to pay with your bank account by calling 913-715-8500.
• Credit or Debit Card by Phone allows you to pay with your credit/debit card by calling 913-715-8500. Convenience fee applies.
• Walk-in payments are accepted from 8 a.m. to 5 p.m. Monday through Friday. JCW’s business office is located at 11811 S. Sunset Dr., Ste. 2500, Olathe, KS 66061.
• A Drop Box is available as you enter our parking lot.

You may also mail your payment to Johnson County Wastewater, P.O. Box 950599, St. Louis, MO 63195-0599 and include the remittance slip in the envelope provided with your bill. JCW does not accept cash payments by mail.