Wastewater Billing Information

Commercial/industrial customers are billed monthly based on water usage reported to Johnson County Wastewater by their water purveyor.

Commercial Sewer Rates

For Commercial/Industrial rates, please visit: jocogov.org/department/wastewater/commercial-customers/ commercial-sewer-rates to learn more about how to understand your bill.

Explanation of Charges

The service, usage, and strength (BOD and TSS) charges and other fees recover the costs associated with capital and operating expenditures.

A service charge is assessed to recover costs of account administration and billing as well as treatment of groundwater entering the sanitary sewer system.

Usage and strength charges recover the costs of capital and operating expenditures that pay for expansions, upgrades, and major repairs of the sanitary sewer system.

Interest Charges and Penalties

JCW follows Johnson County Government’s policies.

Interest on delinquent accounts accrues daily at 13% per annum for balances less than $10,000 and 15% per annum for balances of $10,000 and greater.

A penalty charge of $30 is assessed for returned checks and AutoPay debit returns, Per Resolution WD13-022 after a 30-day notice. Discontinuance of wastewater service due to delinquent unpaid balances could occur. JCW may utilize a third-party collection agency to recover balances owed on delinquent accounts.

Liens

The property owner is liable for all their past due amounts and all costs associated with collecting delinquent accounts. If the charges are not paid in full, a lien may be attached to the real property from which the fees are being collected and is subject to foreclosure and collection in the same manner that delinquent real estate taxes are handled under Kansas Law.

Commercial Sewer Use Credit Program

This is a voluntary program for commercial customers who install a deduct meter for water not entering the sanitary sewer. Additional details about this program are available at jocogov.org/department/wastewater/commercial-customers/sewer-use-credit.

Customer Service

• Visit NotifyJoCo.org to sign up for Johnson County Government’s notification system to stay informed about wastewater projects in your area.
• Customer Service Center Hours of Operation: 8 a.m. to 5 p.m. Monday through Friday
• Local: 913-715-8500 | Fax 913-715-8501 | TTY/TDD 1-800-766-3777
• To report a sanitary sewer emergency, please call: 913-715-8600 (24 hours, 7 days a week, including weekends and holidays)

Paying Your Bill

Pay and manage your account online at jcw.org.

Payment Methods

• EFT (Check) allows you to authorize the automatic transfer of funds directly from your financial institution to pay your wastewater bill on your due date. No Fee.
• Check by Phone allows you to pay with your bank account by calling 913-715-8500.
• Credit or Debit Card by Phone allows you to pay with your credit/debit card by calling 913-715-8500. Convenience fee applies.
• Walk-in payments are accepted from 8 a.m. to 5 p.m. Monday through Friday. JCW’s business office is located at 11811 S. Sunset Dr., Ste. 2500, Olathe, KS 66061.
• A Drop Box is available as you enter our parking lot.

You may also mail your payment to Johnson County Wastewater, P.O. Box 950599, St. Louis, MO 63195-0599 and include the remittance slip in the envelope provided with your bill. JCW does not accept cash payments by mail.