Johnson County Motor Vehicle offices in Olathe and Mission will resume normal operations with service to the public Monday through Friday, 7:30 a.m. to 4 p.m. beginning Nov. 23. The department will begin daily processing of Title Drop-Off Service applications, in addition to the continued processing of in-person transactions from customers visiting the offices. A select number of workstations and personnel in each office will be dedicated to drop-off and mail-in title processing. These workstations will be identified with Title Drop-Off signage. Customers who are unable to reserve a place in line due to the offices reaching capacity for the day should utilize the Title Drop-Off Service.
The Title Drop-Off Service opened on April 20 in response to COVID-19, with the introduction of a physical drop box outside each office location and a simplified application and online payment process. The new service option has provided customers the ability to safely receive service while minimizing interaction with county staff and other customers. More than 13,000 title applications have been dropped off, accounting for 30% of all title applications received. The office closures to the public on Mondays over the last six weeks has allowed staff to address the backlog of dropped off applications and mailed in transactions.
It’s important to note that this change does not impact Driver’s License Services, which are provided by the state of Kansas.
As a safe and effective way to receive service, residents are still encouraged to use the Title Drop-Off Service in lieu of receiving in-person service at one of our offices. They can review and complete an application online at jocogov.org/residents/vehicles to title a recently purchased vehicle. Individuals should place all required original documentation in an envelope along with the application. The envelope can be placed in one of our convenient and secure drop-off boxes at our Mission or Olathe offices. Individuals will receive an email confirmation of receipt of their paperwork.
For other services and service options, please review the menu of transactions online at jocogov.org/residents/vehicles.