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What are JCW crews doing in my neighborhood?

JCW has crews cleaning, inspecting, and repairing sewer lines year round. Their presence does not necessarily mean there is an issue with the sewer in your neighborhood. If you are curious when the sewer mains in your neighborhood are due to be cleaned, please use our interactive map at  http://ims.jocogov.org/locationservices/jcwLineCleaning.aspx

How do I locate my sewer main?

Please call Kansas One Call for sewer locates before any construction or excavation in your yard to verify sewer main location at 811. Kansas One Call is the authorized utility location center for the state of Kansas.

Why am I hearing noises in my sewer or why are bubbles coming up through my fixtures or toilet?

JCW crews may be cleaning lines in your area, which can occasionally cause this to happen. We typically have nine crews cleaning more than 2.5 million feet of sewer lines each year! Crews typically operate between 7 a.m. and 3:30 p.m. Monday-Friday, but may be out afterhours as well. As long as your fixtures are draining okay there should be no cause for alarm. Keeping lids closed on toilets can help reduce any noise or water splashing out if the toilet bubbles. If you still have questions you may call us 24/7 at 913-715-8600.

What is Johnson County Wastewater’s long-range rate plan for wastewater services?

As part of its strategic planning process, Johnson County Wastewater annually reviews its operations and plans rate adjustments accordingly, based on changes in the economy and prices for utilities and chemicals used in the operations of wastewater facilities. After a thorough examination by an industry leader in utility rate analysis, Johnson County Wastewater submits the Operation and Maintenance Budget and the user charge rates to the Johnson County Board of Commissioners (BOCC), for approval.

What is the difference between stormwater and wastewater?

  • Stormwater is water from rain and other sources that drains into a street drainage system where it flows to streams and creeks. Stormwater drainage systems help prevent flooding and bank erosion. These systems are typically maintained by the cities in Johnson County. 
  • Stormwater services are provided by Johnson County Public Works in unincorporated areas of the county. Individual cities within the county provided stormwater services for incorporated areas. Johnson County Wastewater does not provide stormwater services. 

What are the user classifications under the billing system?

  • Residential (single-family dwellings)
  • Multi-family residential (apartment complexes, duplexes, etc.) 
  • Small Commercial (wastewater discharge of 27,000 gallons per day or less) 
  • Large Commercial and Industrial (wastewater discharge of more than 27,000 gallons per day) 
  • Subscribers (wholesale customers such as other political units and municipal corporations within the Johnson County Wastewater Sewer District) 

Do I pay a user fee if I am on a septic tank system?

No. Septic tank users do not pay the User Charge because they are not connected to the sanitary sewer system.

 

Is anyone exempt from paying a user fee?

Yes, anyone not connected to Johnson County Wastewater’s sanitary sewer system will not pay a User Charge.
 

I claimed an income tax deduction under the mill levy system. Can I continue to do so with this new wastewater billing system?

As a preliminary matter, please note that Johnson County does not provide tax advice to its customers regarding the deductibility or non-deductibility of its charges for federal or state income tax purposes, and advises customers to consult their CPA or other tax professional regarding proper treatment of such charges.
 

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