Johnson County’s 2015 Community Survey reveals increases in overall satisfaction with quality of services, value of County taxes and effectiveness in communicating with residents.
“We value the feedback we receive from our residents through this survey,” said Ed Eilert, Chairman of the Johnson County Board of County Commissioners. “We strive to make Johnson County a community where residents are proud to live, work, raise their family; and enjoy and benefit from the services the county has to offer.”
The survey is conducted every other year to receive community input on services provided by Johnson County.
“The 2015 survey shows Johnson County is moving in the right direction on several fronts and is setting the standard in service delivery when compared with the rest of the country,” said Hannes Zacharias, County Manger of Johnson County. “We are grateful for the time Johnson County residents gave to this survey and we will continually work to improve our county services.”
Ron Vine from ETC Institute presented the results of the 2015 Community Survey to the Johnson County Board of County Commissioners today. The survey is available at http://www.jocogov.org/dept/board-county-commissioners/documents-and-reports.
Overall key findings:
Satisfaction with the quality of life in Johnson County was measured at 94 percent…13 percent higher than the national average and 24 percent higher than large communities (having populations above 250,000.)
In looking at the satisfaction of service delivery, Johnson County ranks 27 percent above the national average and 38 percent higher than large communities.
Regarding the overall value of County taxes, the 2015 satisfaction rate increased 5 percent over 2013, and is up 11 percent from 2005.
When asked about the availability of arts & cultural amenities in the County, residents voiced a 66 percent satisfaction rate in 2015. That’s up from 63 percent in 2013 and 52 percent in 2011.
Satisfaction with the effectiveness of county communication increased 8 percent from 2013. Additionally, the survey revealed significant increases in residents’ familiarity will 11 of the 22 County departments and offices accessed in the survey.
Johnson County as a place to live, work and play
Satisfaction with County services
The highest areas of satisfaction were with Johnson County Library (88 percent), Johnson County Park & Recreation District (87 percent), and 67 percent for both the County’s election system and Emergency Medical Services/MED-ACT.
Satisfaction with the County’s Motor Vehicle services (vehicle titling and registration) increased 17 percent over 2013.
“People may remember that in May 2012, the implementation of a new state computer system caused a period of long lines,” says Thomas Franzen, Finance Director and Treasurer, Johnson County Government. “Since that time, we have worked to improve the titling and registration processes. We have a very hard working and customer service-oriented staff, and we are pleased to see satisfaction rates have improved.”
ETC Institute of Olathe conducted the 2015 Johnson County Community Survey in April. This was the fifth community survey since Johnson County started surveying residents every other year in 2005. The survey involved a random sample of 3,000 Johnson County households with 1,329 completed surveys that included at least 200 responses from each of Johnson County’s six districts.