Q: Who can I contact if I am having trouble installing or some other technical issue?
A: Send e-mail to support@trueweather.com. Make sure to include a detailed description of the problem you are having and your contact information so we can respond to your issue.

Q: What if the download installation doesn’t start?
A: If the installation does not begin after completing the sign-up form and clicking the download button, then double click on the downloaded install file named Weather-Install.exe. The installation software will guide you as you install the application on your desktop.

Q: What is the default folder for the JoCo Link Desktop Alert?
A: The default folder for the JoCo Link Desktop Alert is C:\Program Files\Common Files\JoCo Public Link.

Q: What is the JoCo Link Desktop Alert Application?
A: JoCo Link Desktop Alert is a totally free, real-time weather and news headline application that resides on your desktop and keeps you posted on local current conditions, weather alerts, breaking news and news content. It provides animated national radar images that can be zoomed in and out.

With JoCo Link Desktop Alert you get immediate notification of weather warnings from the National Weather Service for Johnson County. You will be informed of the latest breaking news. You get the local temperature, wind speed, wind direction, barometric pressure, humidity, and dew point from the reporting station in your area.

Q: How often are weather conditions updated?
A: Conditions such as temperature, wind, etc. are normally updated by the reporting station once every hour. On some occasions a report may not be issued by the station every hour in which case the temperature will remain the same until that reporting station provides an updated report.
Warnings are issued immediately after release by the National Weather Service.

Q: What are the system requirements for installing JoCo Link Desktop Alert?
• Windows 95 SP1/98/ME/Win 2000/NT4 SP6/XP.
• 200 MHz Intel Pentium II processor or greater
• Internet Connection
• 6 MB hard disk space.
• 32 MB RAM

Q: How large is the download for JoCo Link Desktop Alert?
A: The first download is about 50 KB for the Weather Installer. The second download for the JoCo Link Desktop Alert Application is about 4 MB in size.

Q: How do I install JoCo Link Desktop Alert?
A: To install the JoCo Link Desktop Alert Application simply Click Here and fill out the registration form.

Submit the registration form and download the application to your desktop or other location you can remember. Once downloaded the installation should begin, if not, double click on the downloaded install file (Weather-Install.exe). The installation software will guide you as you install the application on your desktop.

Estimated installation/download times:

Cable Modem/DSL/T1 - 2 to 4 minutes
56k Modem - 9 to 12 minutes
28.8 Modem - 14 to 18 minutes

Q: Why is the temperature in the Current Conditions display is wrong?
A: The JoCo Link Desktop Alert requires that you be connected to the Internet. It does not require the use of a Web browser or email program but the connection to the Internet must be made. Users with dial-up modems may want to stop and start the application as they use the Internet on their computer for current information.

Q: How much of my Windows system resources will be used?
A: The JoCo Link Desktop Alert Application will use approximately 12 MB of your system memory.

Q: What do I do if I have problems with The JoCo Link Desktop Alert?
A: Simply click on the Menu button in the JoCo Link Alert Current Conditions window and select Technical Support. Fill in the e-mail with your problem and someone will get back in touch with you as soon as possible. If you have problems before you complete your installation, simply Click Here (support@trueweather.com) to send an email to Technical Support.

Q: I'm running Windows 95 and I am getting the error message WS2_32.DDL not found.
A: It sounds like you are missing an operating system update from Microsoft. Try the following link: Windows 95 - Socket 2 Update

After downloading/running the update, re-download and install the weather application without deleting anything. If that doesn't work for you delete/remove all of the previously downloaded components (i.e. installation programs and/or icons) then re-download. Also, be sure to click on "Save" and not "Open". Terminologies (i.e. "Open" and "Save") may vary from browser to browser...choose the latter of the two.
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Dial-Up Modem Set-up Information
If you connect to the internet over your phone line (56k or less speed modem) and have your computer set to dial-up your ISP automatically when you start your web browser, then you may want to configure the JoCo Link Desktop Alert Application in the following way.

By default, the JoCo Link Desktop Alert Application launches every time you start your computer. This is a great benefit for those users with full time, always-on connections. But, it can cause unexpected dial-ups with modem users, especially when starting their computers.

To keep this from occurring, do the following:

1. While the JoCo Link Desktop Alert Application is operating and maximized, click on the Menu button.
2. Choose Options from the Application Preferences area of the menu.
3. Uncheck the "Launch with Windows" checkbox.
NOTE: The exact location of this checkbox may change in the Options window as new versions of the application are released.
4. Click the OK button
Each time you wish to run the JoCo Link Desktop Alert Application, you will have to start it manually from the Desktop shortcut or from your Start: Programs menu.