Current Status

Introduction

The 2002 Addendum to the Information Technology Strategic Plan reviews the current status of strategic initiatives in process, recommends changes to initiatives where appropriate, and suggests new strategic initiatives that should be incorporated in the plan.

This annual review of the overall strategic technology direction and adjustment to the plan are necessary to ensure the plan addresses Johnson County’s current and future technology needs.

In Process

Throughout 2001, Information Technology Services continued to implement projects and processes that support or address current initiatives. This table provides the current status of initiatives in process.

Strategic Initiative	Action Step to implement	Success Criteria	Scheduled Completion	Comments, Issues, etc.
Centralized upgrade to Windows 2000	Project	Upgrade of servers and desktops completed	Q1 2002	Production implementation began 10 January 2002.
Replace LGFS/Genesys	Project	Implementation of new financial/HR system	Q1 2003	Official Project Start - March.
Web Development	Incorporate into routine operations	Implement development environment, including tools, training, and standards	On going activity	Web page design guidelines in process.
eGovernment	Incorporate into routine operations	Appropriate government services available through the Internet.	On going activity	Secure processing method selected. Upgrading infrastructure to provide failover capabilities. Usability study of County home page and 1st level navigation completed. ITS internal site in process.
Data sharing	Incorporate into routine operations	Appropriate access to all data is available.	On going activity	Looking at opportunities to reduce redundant data stores and allow for direct access to source data stores where needed.
Replace PC’s every 3 years	Incorporate into routine operations	3 year replacement cycle implemented and funded in departmental budgets	On going activity	Encouraging departments to plan for this.
Standardize Information Technology Acquisition	Incorporate into routine operations	Enterprise contracts in place where appropriate, information available on contract use.	On going activity	Enrolled under the state Microsoft Enterprise Agreement for desktop operating system, Office product, and back office CAL's.
Training and education	Incorporate into routine operations	Training offerings meet needs.	On going activity	See “Changes to Initiatives”
Communication	Incorporate into routine operations	Information available and routinely disseminated	On going activity	Reoccurring meetings being held with all departments to foster communication.
Employee retention	Incorporate into routine operations	Low turnover rates	On going activity	ITS Employee Survey, ITS Career Path Policy, ITS Employee Suggestion Process, “Chat with Jack” monthly after hours outings
Centralized ITS development/support (non-law enforcement)	Incorporate into routine operations	ITS services utilized by departments where appropriate. ITS consulted about technology decisions.	On going activity	All departments except Med Act will participate in the Windows 2000 Active Directory Project. All departments except Parks and Recreation will participate in the LGFS/Genesys Replacement Project. The Microsoft Enterprise Agreement Contract also supports centralized support. ITS has also begun providing services for several “new” departments.
Document Imaging	Project	Implement imaging as required by County departments	Dependant on study completion	Final report received from Wordtech. Next steps include obtaining funding for pilots and issuing an RFP.
Disaster Plan for Data Center	Project	Plan developed, implemented, and periodically tested	Q4 2002	The RFP for gas suppression in the Data Center is in process. Disaster Recovery Plan creation is a 2002 goal. No funding received for 2002.
Device attachment to the Network	Develop and implement standards	Standards developed, implemented, and maintained as required.		See “Changes to Initiatives”
Miscellaneous standards	Develop and implement standards	Standards developed, implemented, and maintained as required.		See “Changes to Initiatives”
Network Evaluation	Project	Identify and implement changes as required.	2002	Internet portion done. Internal network will be completed 2002
Technology Literacy	Incorporate into routine operations	Increased awareness of technology issues and impacts on County services.	On going activity	Equipment upgrades, better space utilization in training room, increased communication of training opportunities. Enrollment has increased this year. Also see “Changes to Initiatives”.
Research and Development	Incorporate into routine operations	R&D process in place	On going activity	VPN in test now. Developing process to formalize R&D efforts. Voice XML and Wireless are possibilities for 2002.
Policies, Procedures, Standards Development	Incorporate into routine operations	Methods established	On going activity	Request Management scheduled for roll out January 2002. Also see “Changes to Initiatives”.

Future Implementation or Delayed Decision

This group of strategic initiatives remains in the plan for future investigation and research.

Strategic Initiative	Action Step to implement	Success Criteria	Comments, Issues, etc
Video conferencing standards	Develop and implement standards	Standards developed, implemented, and maintained as required.	No demand from user communities at this time. Continue to delay
County-wide Disaster Recovery	Project	Plan in place to restore computing services countywide.	Requested funds not approved for 2002. Will prepare CIP request for 2003 Budget.
Decommission mainframe	Multiple projects		See “Changes to Initiatives”
Decommission AS/400’s	Project	AS/400’s replaced.	Continue to delay.

Completed Initiatives

Some initiatives could be implemented with a single project, while others represent on going activities that are incorporated as normal work processes within the department. The following table lists initiatives that are considered complete:

Strategic Initiative	Action Step to Implement	Success Criteria	Year Completed
Broadband satellite offices – DSL	Incorporate into routine operations	Rollout as technology becomes available	2001
Acquire bandwidth	Incorporate into routine operations		2001
Notification of outages	Incorporate into routine operations	Method for contact established	2000
24 X 7 Help Desk	Incorporate into routine operations	On call process established	2000
Service Level Agreements – Memo of Understanding	Incorporate into routine operations	Using the MOU, under development, as needed.	2000
Upgrade to Help Desk	Incorporate into routine operations	Statistics reported regularly	2000
Network tuning, balancing (bandwidth)	Incorporate into routine operations		2000
Security attacks	Incorporate into routine operations		2000
Management of shared resources	Incorporate into routine operations		2000
Management of storage	Incorporate into routine operations

Table of Contents

Current Status

Introduction

In Process

Future Implementation or Delayed Decision

Completed Initiatives