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What is the line management, or queuing system?

Both Motor Vehicle locations offer a new line queuing system that offers customers more intuitive options to waiting in line by providing line status updates through cell phone text messages or by receiving automated phone calls on a cell phone or land-line. With this new system, customers will be able to check-in and then they will be free to continue with all of their other daily activities without the hassle and anxiety of waiting at Motor Vehicle. By improving the line management system, Johnson County is looking to provide a more positive customer experience at Motor Vehicle.