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Wastewater

Phone: 913-715-8500

11811 S. Sunset Drive, Suite 2500, Olathe, Kansas 66061

You are here

Customer Service: Commercial Billing

1. Rates: Commercial/Industrial - High Strength/Industrial Customers

Rates (commercial/industrial)

  • Service charge = $13.25 monthly
  • Volume = $6.18 per 1,000 gallons
  • Volume = $0.00618 per gallon

Rates (high strength/industrial)

  • Service charge = $13.25 per monthly statement
  • Volume = $5.0882 per 1,000 gallons
  • Volume = $0.0050882 per gallon
  • BOD = $0.23260 (pound)
  • TSS = $0.17240 (pound) 

2. Sewer Use Credit Procedures

What kind of program is it?

It is a voluntary program for commercial customers who wish to obtain credit for water that does not enter the Johnson County Wastewater collection system. In accordance with User Charge Resolution No. WD 02-35:

A. It is the responsibility of the user to provide documentation sufficient for an accurate determination of the water that does not enter the wastewater collection system.

B. In order to receive credit for water not entering the sanitary sewer, Johnson County Wastewater requires that this water be continuously metered.

C. Johnson County Wastewater will not be responsible for any costs associated with the installation or maintenance of any water meter installed as part of this program.

How do I start the process?

1. Download the Sewer Use Credit Procedures.

2. Review the procedures, then download and complete the Sewer Use Credit Application.

3. Send your completed form by either:

Johnson County Wastewater
Commercial/Industrial Liaison
11811 South Sunset Drive, Suite 2500
Olathe, KS 66061-7061

Johnson County Wastewater will respond to customers regarding the submission of their Sewer Use Credit Application by either U.S. mail, phone, or email within two (2) weeks of receiving the application. Sewer Use Credit will not be considered on usage that occurred prior to the previous 12 months.

How do I obtain credit?

To receive credit for metered water used within a cooling tower, irrigation, water used in product, swimming pool, or other water that does not enter the sanitary sewer, please complete the User Charge Deduct Report Form. Refer to the "Instructions Tab" for assistance in completing the MS Excel spreadsheet.

3. Appeals Not Related to Volume

Johnson County Wastewater has established the following procedures for consideration of appeals. Industrial customers wishing to appeal their assigned strength assessment shall contact Johnson County Wastewater in writing within 30 days after receipt of the bill, stating the basis for the appeal. To consider this appeal, Johnson County Wastewater reserves the right to request information in support of the determination of the strength generated at the referenced location. No appeal will be considered for the current year, if not received on or before Dec. 15 of that same year. Appeals will not be considered for the previous year.

A. Obtain an Appeals Form in one of two ways:

  1. Call Johnson County Wastewater's Customer Service Center at 913-715-8590.
  2. Download the Appeals Form

B. Send your completed form by either:

  • U.S. Mail, or Postal Service:

           Johnson County Wastewater
           Manager, Customer Service
           11811 South Sunset Drive, Suite 2500
           Olathe, KS 66061-7061

  • Fax to 913-715-8501

Johnson County Wastewater will respond to submitted appeals by U.S. mail or email within two (2) weeks of receiving the appeal. This written response will confirm receipt of the Appeals Form. Upon recommendation by the Manager of Customer Service, the Johnson County Wastewater Appeals Committee may consider the appeal.

Do you still have questions? Please contact Johnson County Wastewater's Customer Service Center.

Customer Service: Contact Information

Phone Number:  913-715-8590

TTY/TDD:   1-800-766-3777

EMERGENCIES 24/7:

  • Gravity sewer issues: 913-715-8600

  • Low pressure sewer issues: 913-715-1777

Street Address:

11811 South Sunset Drive, Suite 2500
Olathe, KS 66061-7061 

Walk-in (payments) will be accepted Monday through Friday until 5 p.m.

Current Hours: 8 a.m. - 5 p.m. Monday through Friday

Contact Customer Service

 

Customer Service: Frequent Questions

Relation to Water Bill

Q: What is the difference between my water bill and wastewater bill?

A: Charges from Johnson County Wastewater are for the safe and efficient transport of wastewater from your home and the treatment of that water before returning it to area creeks, lakes, and rivers. Public water utilities bill you for the water that comes into your home for drinking, cooking, bathing, and watering your lawn.

Q: As a new customer, when will I receive my first bill? Will I get my water bill and wastewater bill at the same time?

A: Johnson County Wastewater’s billing statements will follow the public water utilities’ statements by three weeks.

Q: Why aren’t the water bill and wastewater bill combined?

A: Because Johnson County Wastewater is a separate utility that is not associated with any of the independently owned and operated water companies providing water service within our service district, it is necessary for us to send a separate billing statement. Johnson County Wastewater and the public water utilities are separate entities and are governed by different governmental bodies. If you have questions about your wastewater bill, please call 913-715-8590. If you have questions about your water bill, please contact your water company.

Fee Determination

Q: How are my sewer charges calculated?

A: Residential charges are determined by multiplying the annual volume of average winter water usage by the rate and adding the customer service charge [(Volume x Rate) + customer service charge = Amount]. This amount will be divided by 12 calendar months, which will give you your monthly charge. Since residential customers are billed bimonthly, your bill has two months' worth of wastewater charges.

Q: What is the Customer Service Charge for?

A: The Customer Service Charge recovers all administrative costs associated with an ongoing billing and collections system. All user classes are charged this fee.

Q: What is the average winter water use (AWWU)?

A: This is your average water usage during winter months based on meter readings. This is the best measure of the volume of drinkable water used at the property during the winter months that reasonably estimates the volume of wastewater discharged to the wastewater treatment facilities of Johnson County Wastewater. By using winter water usage, Johnson County Wastewater can accurately estimate the volume of wastewater discharged into the treatment facilities by each property. Winter water usage is used to avoid charging for heavier summer uses that do not impact the wastewater treatment system like watering your lawn and garden, washing your car, or filling your swimming pool.

Q: Which months will Johnson County Wastewater use to calculate my winter water usage?

A: The customer's average winter water use will be based on four of the six months between November and April, depending on the customer's billing cycle.

Q: I have a swimming pool. Will I have to pay for filling my pool?

A: Winter water usage is used in the wastewater bill calculation to avoid charging for usual heavier summer uses such as watering your lawn and garden, washing your car, or filling your swimming pool. If you don’t fill your swimming pool during the winter months, it won’t affect your water usage information for your wastewater bill. All of these water uses do not impact the wastewater treatment system.

Q: I just moved into a new house. How will my “average winter water use” be determined?

A: New customers moving from outside Johnson County Wastewater’s service area will be assigned a default value user charge that is equal to the average winter water use for all residential customers. If new customers provide Johnson County Wastewater with their previous account information, Johnson County Wastewater will calculate an appropriate average winter water use using the information provided. Johnson County Wastewater customers who move within the sanitary sewer district may request to transfer the average winter water use from their previous address.

Q: I leave my home for the winter. Must I pay a wastewater bill?

A: Yes. However, if you are out of town during the winter months you may be eligible for an adjustment. Please contact Johnson County Wastewater. Your account will be reviewed and any appropriate adjustments will be made. The minimum user charge for months you are gone is an amount that is at least equal to the Customer Service Charge. For months that you actually reside in your home, you will be charged the default value user charge. The default is based on the average residential winter water use for all residential customers. The default user charge is used when the average winter water use appears to be an inaccurate measure of average use, or a customer does not have actual winter water use.

Q: What if I had a water leak during the winter months and it was repaired, but the winter water usage on my wastewater bill doesn’t reflect the adjustment I received from the public water utility?

A: Please call the Johnson County Wastewater Customer Service Center at 913-715-8590 to report all billing issues.

Initiating Service

Q: Is a deposit required for wastewater service?

A: Currently, Johnson County Wastewater does not require a deposit for service.

Customer Service, Billing Process

Q: How often are the wastewater bills distributed?

A: Johnson County Wastewater bills are distributed every other month to residential properties and monthly to commercial and industrial customers. Look for billing statements in envelopes clearly marked with the Johnson County Wastewater logo and address.

Q: How long do I have to pay my bill?

A: The due date is 30 days from the statement date.

Q: How may I pay my bill?

A: Please visit Payment Options.

Q: What happens if I don’t pay my wastewater bill on time?

A: Bills will be due within 30 days of the billing date. A delinquent notice will be mailed five days after the due date if payment has not been received. The delinquent amount will be subject to the accrual of interest and a late fee.

Q: What do I do if I have a billing question or think there is an error on my bill?

A: Please call the Johnson County Wastewater Customer Service Center at 913-715-8590 to report all billing issues.

Renting & Selling

Q: If I rent, whose name will be on the account?

A: The name on the Johnson County Wastewater account will be the same as the name on the public water utility's account, unless Johnson County Wastewater is directed otherwise.

Q: Must I notify anyone at Johnson County Wastewater (for billing purposes) if I buy or sell a house?

A: Yes. Please call the Customer Service Center and inform them of all billing changes or fill out the reverse side of your payment stub on your final bill.

Alternate Savings

Q: I’m a senior citizen living on a fixed income. Am I entitled to a discount?

A: No. Please contact the Johnson County Department of Human Services to see if you are eligible for utility assistance with this bill. That number is 913-715-6653.

Q: I claimed an income tax deduction under the mill levy system. Can I continue to do so with this new wastewater billing system?

A: As a preliminary matter, please note that Johnson County does not provide tax advice to its customers regarding the deductibility or non-deductibility of its charges for federal or state income tax purposes, and advises customers to consult their CPA or other tax professional regarding proper treatment of such charges.

Q: Is anyone exempt from paying a user fee?

A: Yes, anyone not connected to Johnson County Wastewater’s sanitary sewer system will not pay a User Charge.

Q: Do I pay a user fee if I am on a septic tank system?

A: No. Septic tank users do not pay the User Charge because they are not connected to the sanitary sewer system.

Long Range Classifications

Q: What are the user classifications under the billing system?

A: There are six classifications:

  1. Residential (single-family dwellings)
  2. Multi-family residential (apartment complexes, duplexes, etc.)
  3. Small Commercial (wastewater discharge of 27,000 gallons per day or less)
  4. Large Commercial and Industrial (wastewater discharge of more than 27,000 gallons per day)
  5. Subscribers (wholesale customers such as other political units and municipal corporations within the Johnson County Wastewater Sewer District)
  6. Exempt (real estate property in the Johnson County Wastewater Sewer District are determined to be exempt from ad valorem taxes, but not from wastewater charges)

Q: My water bill is in cubic feet and my wastewater bill is in gallons. How do I convert from cubic feet to gallons?

A: There are 7.48 gallons per cubic foot (7.48 x cubic feet = gallons).

Q: What is the difference between storm water and wastewater?

A: Storm water is water from rain and other sources that drains into a street drainage system where it flows to streams and creeks. Storm water drainage systems help prevent flooding and bank erosion. These systems are typically maintained by the cities in Johnson County. Storm water services are provided by Johnson County Public Works in unincorporated areas of the county. Individual cities within the county provided storm water services for incorporated areas. Johnson County Wastewater does not provide storm water services. Wastewater is used water from homes and businesses. Johnson County Wastewater collects, transports, and treats wastewater before it is returned to streams and creeks.

Q: What is Johnson County Wastewater’s long-range rate plan for wastewater services?

A: As part of its strategic planning process, Johnson County Wastewater annually reviews its operations and plans rate adjustments accordingly, based on changes in the economy and prices for utilities and chemicals used in the operations of wastewater facilities. After a thorough examination by an industry leader in utility rate analysis, Johnson County Wastewater submits the Operation and Maintenance Budget and the user charge rates to the Johnson County Board of Commissioners (BOCC), for approval. JCW will continue to work closely with the BOCC to ensure the best interests and needs of customers are being addressed.

Customer Service: Payment Options

1. Manage Your Account Online

This method offers free electronic check payments. You may also pay your wastewater bill using your credit card online. A convenience fee of 2.4 percent will apply to all credit/debit card transactions.

2. Direct Debit

Save time and money by paying your wastewater bill automatically. Direct Debit makes paying your wastewater bill much easier and there's no transaction fee. To sign up, simply download and complete the Authorization Form and mail it to us. Please allow up to four (4) weeks for your request to be processed. You are responsible for payment until this direct debit service is established.

3. Check By Phone

You may pay your statement by phone using our Interactive Voice Response System. There is no additional charge when paying over the phone with a check. Dial 913-715-8590 and the system will assist you with making your payment. NOTE: This payment option requires a PIN Number. If you do not have a PIN, please call Johnson County Wastewater's Customer Service Center at 913-715-8590 for assistance.

4. Drive By, Use Our Dropbox

You don't even have to get out of your car. Customers who are out and about can use our dropbox. As you enter the parking lot, it is located to the left on the median to the Sunset Building. A sticker with the Johnson County Wastewater logo helps to identify it.

5. The U.S. Mail

To pay by mail, please return the lower portion of your statement along with a check or money order in the envelope provided. The remittance address should show through the envelope window. If you do not have a return envelope with your statement, your payment should be mailed to:

Johnson County Wastewater
PO Box 219948
Kansas City, MO 64121-9948

NOTE: Customers who mail their payment in an envelope that they address themselves or those who use a corporate billing system or outside bill paying service must update to the address shown above. This process requires an average of seven (7) to 10 days for mailed payments to reach us and for us to record them in our system. If there's not adequate time for your payment to reach us by mail, please use one of the other payment options listed.

6. In Person

You may pay your Johnson County Wastewater bill at our office located at 11811 S. Sunset Drive, Suite 2500 (2nd floor) in Olathe. For security reasons, Johnson County Wastewater strongly discourages cash payments at our office. The preferred method is check or money order. A convenience fee of 2.4 percent will apply to all credit/debit card transactions.

Do you still have questions? Please contact our Customer Service Center.

 

Customer Service: Residential Billing

Calculating Your Residential Sewer Charges

Rate Table - Residential/Multi-Family Customers

Service Charge            $13.25                        Bimonthly
Volume                            $6.18                        Per 1,000 gallons
Volume                        $0.00618                     Per gallon
 
The default volume amount for single family residential is 11,400 gallons.

Appeals Submittal Form

Johnson County Wastewater has established the following procedures for consideration of appeals. Below are the categories in which you may appeal. You may dispute one or all of the categories. If you appeal multiple categories, use only one form to list your appeals.

A. Appeal Types:

  • User Classification: User charges are determined in part by the classification of the customer. Persons wishing to appeal a change in their user classification shall contact Johnson County Wastewater in writing within 30 days after receipt of the bill, stating the basis for the appeal.
  • Average Winter Water Use:
    • Persons wishing to appeal the water use volume used for billing shall contact Johnson County Wastewater in writing within 30 days after receipt of the bill, stating the basis for the appeal.
    • Residential customers may appeal only the annual calculated charge (determined by applying average winter usage to the entire year), and may not use the appeals process to dispute individual billings.
    • To consider this appeal, Johnson County Wastewater reserves the right to request information in support of the determination of the volume of wastewater. This information includes, but is not limited to, water consumption history.

B. Obtain an Appeals Form in one of two ways:

  1. Call Johnson County Wastewater's Customer Service Center at 913-715-8590
  2. Download the Appeals Form

C. Send your completed form by either:

  • U.S. Mail, or Postal Service:

           Johnson County Wastewater
           Manager, Customer Service
           11811 South Sunset Drive, Suite 2500
           Olathe, KS 66061-7061

  • Fax to 913-715-8501

Johnson County Wastewater will respond to submitted appeals by U.S. mail or email within two (2) weeks of receiving the appeal. This written response will confirm receipt of the Appeals Form. Upon recommendation by the Manager of Customer Service, the Johnson County Wastewater Appeals Committee may consider the appeal.

Do you still have questions? Please contact Johnson County Wastewater's Customer Service Center.

Customer Service: Service Map

Johnson County Wastewater provides service to more than 400,000 people throughout the County.

In 2014, Johnson County Waster's active account base of nearly 138,000 was composed of:

  • 5,907 commercial accounts (4.52 percent)
  • 112 industrial accounts (0.09 percent)
  • 17,049 multi-family accounts (12.31 percent)
  • 114,893 single-family residential accounts (83.08 percent)

Service Areas

Johnson County Wastewater serves the shaded areas. Do you still have questions? Please contact Johnson County Wastewater's Customer Service Center.

JCW Facilities and Service Map

Customer Service: Welcome

At Johnson County Wastewater, whether you are a new customer or an existing customer transferring your service to a new address, we are pleased to have the opportunity to provide you with sanitary sewer service. Johnson County Wastewater operates as a department within Johnson County government, reporting directly to the Deputy County Manager under the direction of the County Manager and the Board of County Commissioners. We hope you find the information below to be helpful.

Emergency Phone Numbers

To report a sewer backup, odor, or any other problem that requires immediate attention, please call Johnson County Wastewater's Emergency Line at 913-715-8600 and Low pressure sewer issues emergency line at 913-715-1777. Our Operations staff is available 24 hours a day, seven (7) days a week, 365 days a year, to provide assistance.

Johnson County Wastewater Service Area Map

Utility Bills

Charges from Johnson County Wastewater pay for the safe and efficient transportation of wastewater from your home or business and the treatment of that water before returning it to area streams, lakes, and rivers. Residential customers are billed for sanitary sewer service every two months and commercial customers are billed monthly. The current wastewater user charge is $6.18 per 1,000 gallons. In 2016, a median JCW residential customer will be billed $68.87 bimonthly ($34.44 per month) to collect, transport, and treat about 9,000 gallons of wastewater.

Communication

We believe it is our responsibility to communicate with our customers. Please watch for important information included with your billing statements. Johnson County Wastewater also prints a brief story of interest on the back of each bill. Please take a few minutes each time to review that information. The department’s website also has a wide variety of information that customers may find useful and also offers customers the opportunity to pay their wastewater bills online.

Johnson County Wastewater's 2016 Rate Brochure

Customer Service

Our Customer Service professionals are available to help with your wastewater service and billing inquiries. Office hours are Monday through Friday, 8 a.m. to 5 p.m. You may contact Johnson County Wastewater's Customer Service Center by calling 913-715-8590. If you have questions concerning permits and inspections for residential construction or commercial construction, tenant finishes, and building expansions, please call Johnson County Wastewater's Permit Group at 913-715-8520.

Regardless of the job they do or the area they work in, the goal of each and every Johnson County Wastewater staff member is to provide our customers with the highest quality service possible. If you have any questions, suggestions, or concerns, please do not hesitate to contact Johnson County Wastewater's Customer Service Center or call 913-715-8590.

Sincerely,
Johnson County Wastewater

New, Discontinue, or Transfer Service?

1. Are you a new customer?

Are you a new customer, moving to a new residence and need service in your name? Please fill out our new Service Request Form.

2. Do you want to discontinue service?

If you are moving out of your home and out of the Johnson County Wastewater service area and you need to cancel service at either your old service or current service location, please complete the Cancel Service Request Form.

3. Do you need to transfer service?

If you have moved to a new service location in the Johnson County Wastewater service area, your previous location is serviced by this utility, you need the wastewater service for the old service location taken out of your name, please use the Transfer Service Form.