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Transit

Dispatch Phone: 913-715-8267

Scheduler Phone 913-362-3500

Call Center Phone: 816-221-0660

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Special Edition: Reservations & Cancellation

Reservations:

Once a patron receives an ID card, he/she may call the Special Edition Scheduler at 913-362-3500 to schedule a ride. All ride scheduling, changes and/or modifications must be through the Special Edition Scheduler. Riders wishing to communicate through Kansas Relay may call 1-800-766-3777. Scheduling is available Monday through Friday from 8:00 a.m. to 5:00 p.m. Special Edition rides are based on a first come, first served basis, with the exception of the Special Edition, Premium Reservation Service. Riders should request rides at least two business days in advance or up to a maximum of seven calendar days in advance. Riders may not schedule Special Edition rides through the Taxi company.

Riders should review the Special Edition Guidelines and Policies before using the service. By using The JO - Special Edition, a rider is verifying that he/she understands the policies and procedures of the service and will abide by them.

Cancellations:

Un-needed or unwanted trips must be cancelled at least two hours before your scheduled pickup time. To cancel a trip, please call 913-362-3500, leave your cancellation on the answering machine, if necessary.If you fail to give adequate notice, you will be charged for the trip. You will be given a cancellation number when you cancel a trip. If you leave the cancellation on the answering machine, you may call back to get your cancellation number. When cancelling a ride, the return trip (second leg) if scheduled, will automatically be cancelled also unless the rider specifically requests it to remain.

 

Electronically cancel any ride instead of calling by utilizing this cancellation form.

  • Un-needed or unwanted trips must be cancelled at least two hours before scheduled pickup time as confirmed by the time stamp of the sent message or the individual will be charged a no-show as in standard policy.
  • If a return e-mail address is provided on the Ride Cancellation form, Dispatch/Scheduling shall “reply” with an appropriate cancellation number.