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Transit

Dispatch Phone: 913-715-8267

Scheduler Phone 913-362-3500

Call Center Phone: 816-221-0660

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Special Edition: Guidelines

  • Schedule both pickup and return trips at the same time. If scheduling a ride to a medical appointment and the return trip time is unknown, patrons may schedule a “will call” trip. A “will call” trip allows the patron to call the Special Edition Dispatcher when he/she is ready for the return trip. Pickup time will be within one hour in Johnson County or within 90 minutes if outside of Johnson County.
  • Drivers are not allowed to make trip reservations for passengers.
  • Special Edition trips are scheduled with a 15 minute pickup window. This means the driver may arrive for pickup 15 minutes before or 15 minutes after your scheduled pickup time.
  • Drivers wait no longer than five minutes after they arrive for a scheduled pickup. For example, if a pickup is scheduled for 8:00 a.m. and the driver arrives at 7:45 a.m. (within the 15 minute window), the patron must board the vehicle by 7:50 a.m. or the driver will be dispatched to the next stop and leave. Passengers should board the vehicle as soon as it arrives. Riders will be charged for the trip if they fail to board the vehicle.  If the rider requests it and the schedule permits, a vehicle may return at a later time. Riders will be charged for the missed trip and the additional trip. If the rider has a return (second leg) trip scheduled, it will automatically be cancelled. If the rider wishes the ride to remain scheduled, the rider must notify Scheduling. Please be aware that the drivers are on a tight schedule.
  • Special Edition vehicles will not stop at any location other than those that were scheduled.  All Special Edition buses are wheelchair accessible. Wheelchair accessible vehicles are also available through 10/10 Taxi.
  • All passengers are required to wear seat-belts while being transported by Special Edition.
  • Special Edition is a shared ride system. Riders may be onboard up to 60 minutes. Please let the scheduler know your drop off time when you call in to request your trip.
  • If you use a wheelchair or a scooter, you must be properly restrained during loading, unloading, and transport. This means that all securement devices must be used and in good working order. This includes, but is not limited to, lap belts, brakes, shoulder restraints, wheelchair restraints, etc. If your mobility device cannot be properly secured, you will either need to transfer to a seat or you will not be transported.
  • If you use a wheelchair or a scooter, please state this when reserving your ride(s). Riders must have adequate sidewalks, ramps and driveways if they are to be transported by Special Edition. It is not the driver’s responsibility to clear ramps, driveways or sidewalks of debris, snow, ice, etc.
  • Wheelchairs and scooters must back onto the lift during loading on Special Edition buses. Riders are not allowed to face the interior of the bus while on the lift.
  • Riders who require oxygen must have a physician’s statement on file at the Johnson County Transit office stating that the rider uses oxygen.
  • If an Aide will accompany you, you must state this when reserving a ride. Your aide requires a separate ID card/number and rides free of charge.
  • Drivers only go to the exterior doors of buildings. Drivers will not enter private residences, apartment buildings, townhomes, condominiums, mobile homes, nursing homes, etc. Drivers will not enter businesses, doctors’ buildings, hospitals, retail shops (department or grocery stores, etc.) or office buildings.
  • Drivers are not qualified to render medical aid. It is suggested that a rider with any potentially serious medical condition obtain the consent of a physician prior to using this transportation system.
  • Un-needed or unwanted trips must be cancelled at least two hours before your scheduled pickup time. To cancel a trip, please call 913-362-3500. If it is necessary to cancel an early morning pickup, call 913-362-3500 and leave your cancellation on the answering machine. If you fail to give adequate notice, you will be charged for the trip. You will be given a cancellation number when you cancel a trip. If you leave the cancellation on the answering machine, you may call back to get your cancellation number.
  • All ride scheduling, changes and/or modifications must be through the Special Edition Scheduler. Riders may not schedule Special Edition rides through the Taxi company.