The JO is committed to providing our patrons, safe, comfortable and timely transportation. The JO always plans to run ALL routes in a timely manner. Unfortunately, inclement weather can affect our operations. We plan for anticipated weather events and take proactive actions in an attempt to minimize delays and inconvenience to our patrons. While each event may dictate a different response, some of the proactive actions JCT will take are:
- An established snow plan for extreme cases.
- Dispatch buses early in order to compensate for poor road conditions and traffic congestion so they may reach their first pick-up points as close to the published pick-up times as possible.
- If available, dispatch additional buses to compensate for slower route travel times and minimize passenger wait times.
- Post delay times on www.thejo.com, Facebook and Twitter so that patrons can check on service delays. Patrons may sign up for these services at www.thejo.com. We also send out information via an e-mail distribution list. Click here to sign up for the e-mail distribution list (please include the route(s) you ride). Information is posted and e-mailed during normal business hours only – 7:00 a.m. – 5:00 p.m. Monday – Friday.
Despite our pre-planning and best efforts, service can be affected by events out of our control. Traffic congestion is the primary cause of service delays. Our dispatch system and Dispatchers respond real-time to situations as they occur in an effort to keep service a smooth as possible.
As always we are glad to hear from our patrons and appreciate any suggestions on how we can improve our service.