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Human Services

Phone: 913-715-8800

11811 S. Sunset Drive, Suite 3100, Olathe, KS 66061

Consumer Information & Concerns

Handles questions and complaints about products,
services, and quality of care issues.

(return to Table of Contents by clicking on
Aging & Accessibility Directory above)

Also see: Legal Assistance, Disability Services ,
or Government Offices

AARP - Kansas
555 S. Kansas, Suite 201
Topeka, KS 66603
1-866-448-3619
www.aarp.org

AARP - Missouri
700 W. 47th St., Suite 100
Kansas City, MO 64112
1-866-389-5627
www.aarp.org

Attorney General Consumer Hotline
120 SW 10th Ave.
Topeka, KS 66612
800-432-2310
www.ksag.org 
(Consumer protection information and
information on opting out of solicitation lists.)

Better Business Bureau of Greater Kansas City
8080 Ward Parkway, Suite 401
Kansas City, MO 64114
816-421-7800
www.kansascity.bbb.org

Consumer Fraud Division of the
Johnson County District Attorney’s Office

Johnson County Courthouse
100 N. Kansas Ave.
Olathe, KS 66061
715-3003

Federal Trade Commission (FTC)
Consumer Response Center
600 Pennsylvania Avenue, NW
Washington, DC 20580
877-FTC-HELP (1-877-382-4357)
866-653-4261/TTY
(Complaints about a company or business practice.
Collect information but do not resolve individual problems.)
www.ftc.gov

FTC – Identity Theft Helpline
877-ID-THEFT (1-877-438-4338)

FTC - National Do Not Call Registry
888-382-1222866-290-4236/TTY
www.DoNotCall.gov

Funeral Consumers Alliance
of Greater Kansas City

P.O. Box 7012
Kansas City, MO 64113
816-561-6322
fca.gkc@gmail.com
www.funeralskc.org
(A national nonprofit org.dedicated
to protecting a consumer's
right to a meaningful, dignified,
affordable funeral.  The KC chapter
offers information, presentations, a
funeral price survey, a newsletter, and
education about natural burial,
at-home burial preparation,
and other more traditional options.)

Jewish Senior Network
Information & Referral

5801 W. 115th St., Suite 201
Overland Park, KS 66211
913-327-4677,  913-327-INFO (4326)
www.jewishkansascity.org

Johnson County Library Consumer Helpline
9875 W. 87th St.
Overland Park, KS 66212
913-826-4600
(Assistance with research on business, consumer issues,
education, health, government, law, local Johnson County information, etc…)
http://www.jocolibrary.org/research

Kansas 511 Traveler Information
(Up-to-date travel information in Kansas - road conditions,
construction detours and travel weather information for
the Kansas Turnpike and any Interstate, U.S.,or state highway
in Kansas and Nebraska.)
511, Outside Kansas 1-866-511-KDOT (5368)
http://511.ksdot.org

Kansas Advocates for Better Care
913 Tennessee, Suite 2
Lawrence, KS 66044
800-525-1782, 785-842-3088
www.kabc.org 
(Information on adult care homes, assisted living,
nursing home facilities, and caregiver issues)

Kansas Corporation Commission
800-662-0027800-766-3777/TTY
www.kcc.state.ks.us 
(Utility complaints, transportation vendor concerns)
 

Kansas Department for Aging and
Disability Services - Adult Care Complaint Program

800-842-0078
www.aging.state.ks.us/AdultCareHomes/hotlines.html 
(Report concerns regarding care of individuals in
adult care homes, assisted living facilities, nursing facilities)

Kansas Department for Children and Families (DCF)
8915 Lenexa Drive
Overland Park, KS 66214826-7300
800-766-3777/TTY
www.dcf.ks.gov 
(Food stamps, vocational rehabilitation,
family, economic & health support services)

Kansas Department of Insurance
Accident Prevention Courses

420 SW 9th St
Topeka, KS 66612
785-296-3071, 800-432-2484 (in Kansas only)
www.ksinsurance.org/consumers/accprevent.htm 
(Approved courses that individuals may take to
receive the Accident Prevention Course Discount.)

Kansas Department of Revenue
Driver Control

914 SW Harrison
PO Box 12021
Topeka, KS 66612
785-296-3671
www.ksrevenue.org/vehicle 
(Unsafe driver: license revocation requests Tues-Thurs)

Kansas Foundation for Medical Care
2947 SW Wanamaker Road
Topeka, KS 66614800-432-0407
800-432-0770, 785-273-2552
www.kfmc.org 
(Focused on improving healthcare quality in Kansas. 
The  External Quality Review Organization (EQRO) for Kansas. 
Educates consumers re healthcare, ensures Medicare/Medicaid
patients receive appropriate quality healthcare..)

Kansas Human Rights Commission
785-296-3206
www.khrc.net

Kansas Insurance Consumer Hotline
800-432-2484, 785-296-3071
www.ksinsurance.org

Kansas Long-Term Care Ombudsman Program
Landon State Office Building
900 SW Jackson St., Suite 1041
Topeka, KS 66612
877-662-8362, 785-296-3017
www.kansasombudsmanksgov.com 
(State program to improve the quality of life for
residents of Kansas long-term care facilities)

Kansas State Board of Mortuary Arts 
700 SW Jackson Street, Suite 904
Topeka, KS 66603-3733
(785)-296-3980
http://www.kansas.gov/ksbma/
(Funeral health/safety, funeral options & laws,
licensed providers.)

National Consumers League Fraud Center
Washington, DC 20006
202-835-2323
www.fraud.org 
(Tracks latest internet and telemarketing scams
and helps consumers avoid them.)

Regional Long-Term Care Ombudsman
16010 Metcalf, Suite 105
Stilwell, KS 66085
913-236-9385
http://www.kansasombudsmanksgov.com/contactus.php 
(Regional program to improve the quality of life
for residents of long-term care facilities)

Rehabilitation Institute of Kansas City
3011 Baltimore
Kansas City, MO 64108
816-751-7900
www.rehabkc.org/programs.asp
(Driver evaluation and training)

Rural Development
3705 Miller Parkway, Suite A
Manhattan, KS 66503
785-776-7582
www.rurdev.usda.gov/ks
(Grants and loans for rural housing and commerce.
Office serves northeast Kansas including Johnson county)