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Human Services

Central Office: 913-715-8800

11811 S. Sunset Drive, Suite 1300, Olathe, Kansas 66061

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Accessibility Services

The Accessibility Program advocates for full access to all aspects of Johnson County life for individuals with a disability. We provide case management, in-home services, disability awareness, and other services listed below. 

Additional services, resources, and support groups are listed by category in the Aging & Accessibility Directory, where the categories Disability Services or Support Groups may be especially helpful for the services you need. 
Also see My Resource Connection for service listings.

Accessibility Program Staff
Johnson County Human Services
11811 S. Sunset, Ste 1300
Olathe, KS 66061
(913) 715-8916  Voice

1-800-766-3777 TTY

Case Management - Case management is assisting persons with a disability in assessing needs, finding available resources; and connecting them with those resources so they can live as independently as possible. Case management services for individuals with disabilities under age 60 may include:

  • assisting with applications for Social Security disability benefits, supplemental security income, food stamps, Medicaid, and other state, federal, and local services.
  • providing lists of housing options including Section 8 and HUD properties.
  • providing information on job placement agencies or helping with applications for vocational rehabilitation services.
  • locating transportation options
  • helping individuals access programs to make their home or apartment more accessible. (See Housing - Minor Home Repair Program.)

In-Home Services - A variety of in-home services is available to Johnson County residents with a disability who are 59 years of age or under to enable independent living.

  • Homemaker services help you maintain the cleanliness of a home, such as dusting, vacuuming, mopping floors, laundry, changing bed linens, and cleaning bathrooms. Services are usually a couple of hours of home care weekly or every other week.
  • Meals on Wheels offers meal subsidies to individuals with a disability who qualify as needing this service. A hot noon meal is provided Monday – Friday.
  • Co-pays based on your monthly income and waiting lists may apply. Call for more information.

Sign language interpreting is available to any deaf or hard-of-hearing person doing business with the county and the district courts.  Human Services does not have on-site sign-language interpreters.  Please contact the county department that you are doing business with to request interpreting services.  The county department where you are conducting business is responsible for securing and paying for interpreting services. The district court is also responsible for securing and paying for interpreting services.  It is the deaf individual’s responsibility to inform the county department or the court that he or she is deaf and requires a sign language interpreter.  County departments require at least 48-hour notice (two business days) when requesting an interpreter.   Departments may be able to accommodate last-minute requests, but cannot guarantee that an interpreter will be available.  Please see information below about our Ubi-Duo communication devices available at the Human Services offices in Olathe and Lenexa.

Telecommunications Access Program (TAP) - Helps Kansans with a disability use their home telephone independently.  Read more about the statewide Telecommunications Access Program and the equipment provided. Link to TAP website.

Equipment Program - Provides visual signaling equipment such as adaptive doorbell and phone light flashers and smoke detectors with strobe lights for those who meet income guidelines. See Housing - Minor Home Repair Program.

Ubi-Duo Communication Device for the Hearing Impaired  is available at Johnson County Human Services offices in Olathe and Overland Park for hard of hearing or deaf citizens wishing to conduct business with Human Services.  The UbiDuo communication device enables face to face communication between deaf or hard of hearing people and hearing people, without the usual barriers.  The UbiDuo system uses two small computers that each feature a keyboard and a split screen to show the typed conversations of the two participants, in real time, during a face-to-face meeting.  The system removes language barriers, is easy as texting or e-mail, and something people like once they try it. 

Video Phone Access - The Accessibility Program offers video phone service to the deaf and hard-of-hearing community. Through the video phone, an individual can call a video relay interpreter or other video phone users. This allows deaf and hard-of-hearing people to use sign language with a video camera to communicate either to a video relay interpreter who will contact the hearing individual and interpret the phone call or directly with another video phone user. Hours of operation are 9:00 a.m. - 4:00 p.m., Monday through Friday.


Catch-a-Ride is a volunteer transportation service that provides rides for older adults, people with disabilities and other adults who have no other means of transportation.  Call 913-715-8900 to learn more information about the program. Please see the Catch-Ride flyer. for more information.

Johnson County residents interested in utilizing Catch-a-Ride must complete an application process prior to receiving services.  Also see other transportation options.

Contact Information:

Anna Collins, Catch-a-Ride Coordinator
(913) 715-8900
(888) 214-4404 - toll free

Frequent Questions:

Who can use Catch-a-Ride?

Adult residents of Johnson County who cannot drive and do not have another means of transportation can access the services of Catch-a-Ride. Riders must be able to transfer into and out of a car. Riders must be at least 18 years old. Catch-a-Ride does not transport children. 

Where can I go?

Catch-a-Ride volunteer drivers take residents to medical appointments, grocery shopping, and social service appointments. Most destinations are within Johnson County. Out-of-county trips are scheduled for some medical appointment destinations but are limited based on the availability of volunteer drivers. All ride requests must be placed with four business days advanced notice. 

Who are your drivers?

Volunteer drivers meet the following requirements:

  • at least 25 years of age or older
  • valid driver's license
  • good driving record
  • current auto insurance

Criminal history checks and driver's license records checks are conducted on all drivers.

Will the driver help me from my house to the car?

Catch-a-Ride volunteer drivers provide hand-on-elbow assistance only. The drivers may carry groceries or packages.However drivers do not enter the homes.

How much does it cost to use Catch-a-Ride?

Johnson County provides basic funding for the Catch-a-Ride program. Riders are asked to make donations. The suggested donation is $5 per one-way trip. Riders will not be denied service because they cannot afford to make a donation.Donation letters are mailed bi-monthly to those receiving rides.   Donate Here

How can I become a Catch-a-Ride volunteer driver?

Visit our 'Volunteer Opportunities' page for more information.Mileage reimbursement is available.

For more information about Catch-a-Ride please review our information packet. To apply for Catch-a-Ride, please call 913-715-8900 for a telephone screening. Application packets will be mailed to qualifying Johnson County residents.  Additional transportation resource information may be provided for those who do not meet Catch-a-Ride criteria.

North Central Multi Service Center

The North Central Multi-Service Center provides office space for the Human Services Department and the Johnson County Department of Corrections for its Adult Intensive Supervision Program.

Multi-Service Center Outreach Services with the Human Services Department in Suite 300 offer social services to individuals and families in need living in the Shawnee Mission School District.
Please call to make appointments.

12425 W 87th Street Parkway, Suite #200
Lenexa, KS 66215 - Map

Hours: Monday - Friday, 8:30 am - 12:00 pm, 1:00 pm - 5:00 pm

Contact  Jess Collins & Theresa Hicks - Multi-Service Center Managers  (913) 715-6653 / voice | (913) 715-2517 / fax

For information re the Johnson County Department of Corrections Adult Intensive Supervision Program, call 913-715-6700.

North East Multi Service Center

The North East Multi-Service Center provides Outreach Services to individuals and families in need living in northeast Johnson County.

6000 Lamar, Suite 200
Mission, KS 66202 - Map

Hours: Monday - Friday, 8:30 am - 12:00 pm, 1:00 pm - 5:00 pm

Contact Beth Johnson & Larry Kutscher - Multi-Service Center Managers | 913.715.6653 voice | 913.826.5525 fax

Please call to make appointments.  

Olathe Multi-Service Center

The Olathe Multi-Service Center provides Outreach Services to individuals and families in need living in Olathe and Spring Hill.

11811 S. Sunset Drive Suite 1300
Olathe, KS 66061

Hours: Monday - Friday, 8:00 am - 12:00 pm, 1:00 pm - 5:00 pm

Contact Kay Lowe- Multi-Service Center Manager | 913.715.6653 voice | 913.715.8825 fax

Please call to make appointments.

Outreach Services

Johnson County residents needing assistance are encouraged to call 913-715-6653. Staff will screen residents for services and direct them to the nearest center.

Multi-Service Outreach Centers provide a safety net for those in need and a means of moving beyond cycles of aid into self-reliance. We serve people in need of social services who live in geographic areas generally conforming with school districts.

The center managers are available to meet with residents to address their situations. The centers work closely with school districts, area churches, businesses, and organizations, and the community at large. Regular business hours are 8:00 a.m.to noon and 1:00 to 5:00 p.m. Monday through Friday.  See our Winter 2017 Newsletter.

Clients are seen by appointment only so we can provide a confidential setting and give clients our full attention.

Items for the food pantries and funds for stabilization assistance are made possible through the generosity of partnering businesses, schools, churches, community organizations, and individuals. Donations are always welcome!

Services provided include:

  • Stabilization Assistance. Funds are available to help qualifying families with utility payments, medical needs, transportation, and other special needs. Assistance may include coordination of services among multiple community agencies. Rent assistance is offered on a very limited basis to existing clients undergoing on-going case management services.
  • Case Management and Self-Sufficiency. Social services professionals are available to help residents seeking guidance and assistance in addressing multiple, complex needs. Case management provides a way for residents to progress from needing emergency assistance to becoming self-sufficient
  • Food Pantry. Non-perishable food items are available for qualifying families at the Multi-Service Centers. Toiletries, fresh produce, and meat are provided when available.(Items are not available at the Olathe Multi-Service Center)
  • Kansas City’s Medicine Cabinet provides assistance for dental emergencies, diabetic supplies, durable medical equipment, optical needs, and prescriptions (no controlled substances).
  • Information and Referral. Comprehensive information is provided about community resources throughout Johnson County.
  • Volunteer Opportunities Become part of our volunteer team! If you are interested in volunteering with the Outreach Program or any other program of Johnson County Human Services, please call the Community Relations Manager at 913-715-8859. More volunteer information.
  • Utility Assistance  Financial assistance to promote safety and avoid utility disconnection is available to qualifying Johnson County households. Help may be provided with electric, water, propane, gas, waste water, or wood bills. To apply, call 913-715-6653. Services are available by appointment only.  More utility assistance information  
    For help with utilities January-March of each year individuals may also apply for LIEAP, the Low Income Energy Assistance Program.


Southwest Multi-Service Center

The Southwest  Multi-Service Center provides Outreach Services to individuals and families in need living in the Gardner/Edgerton & Spring Hill School Districts. Please call to make appointments.

510 W Main, Suite #D
Gardner, KS 66030 - Map

Hours: Monday - Friday, 8:30 am - 12:00 pm, 1:00 pm - 5:00 pm

Cris Lowe & Carlotte Lindsey -  Multi-Service Center Managers | (913) 715-6653 | (913) 715-2516/fax