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Department of Corrections

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Case Management FAQ's

1) What is the Case Management Program?

The Case Management Program is Strength-Based with the goal to reduce the risk of a youth re-offending after his/her juvenile offense and before an outcome is known, regarding the current offense. This is done by focusing on strengths, setting goals, meeting on a weekly basis, providing referrals to and assistance in accessing community based resources, and assisting the youth and family through the court process, if necessary.

2) What does Strength-Based mean?

The Case Management Specialist will focus on the strengths of the youth and their families and empower them to set and obtain their own goals. The Case Management Specialist will work closely with the youth and their family to set attainable goals in areas such as family relations, peers, empowerment, extracurricular activities, volunteer work, education, and much more!

3) What are the benefits of Case Management?

  • Free of charge
  • Voluntary Program
  • Confidentiality
  • Referral to other community based programs
  • Advocate for the youth
  • Liaison through the court process

4) How do I know if my family is eligible to participate in the Case Management Program?

When the youth comes to JIAC for a Notice & Agreement to Appear (NTA), or is brought to JIAC by a Law Enforcement Officer (LEO), the JIAC staff will determine if the youth is eligible for Case Management. If eligibility is met, a referral will be made to the Case Management Program.

5) We’ve been told we were referred to the Case Management Program, now what?

Once the referral is received from the JIAC Intake Specialist and assigned to the appropriate Case Management Specialist, the Case Manager will make a minimum of 2 phone attempts to reach the family. If no contact with the family has been established after phone attempts, the family will receive a letter in the mail with information related to the Case Management Program and instruction on how to contact their assigned Case Manager. During the conversations that result from these contacts, the Case Manager will set up an Initial Meeting with the family.

6) Is participation in the Case Management Program required?

No. The Case Management program is a VOLUNTARY program. Since participation is the youth’s decision, the youth is responsible for attending weekly meetings, rescheduling if a conflict arises, and maintaining communication with their assigned Case Management Specialist. At any point from the time the referral is made, the youth and/or family have the option of declining to participate or terminating services. Participation in the Case Management Program will not affect the outcome of the offense, but is considered to be a proactive measure and demonstrate accountability and responsibly on the youths behalf regarding the offense.

7) What should be expected during the initial meeting?

The assigned Case Manager will come to your home with a field partner, review the Case Management Program with the family and obtain a release of information and other necessary paperwork. A parent/guardian is required to participate in the initial meeting.

8) Where do the weekly meetings take place?

The weekly meetings can take place at home (as long as an adult is around the home), the school (during a seminar or study hall type hour), or in the community (library, local restaurant or coffee shop, provided the youth has transportation to and from). On-going weekly meetings do not require parent participation, but feedback from and communication with the parent is valued part of the program.

9) How long do meeting last?

The weekly meetings generally will last 30-60 minutes depending on the youth and family’s needs.

10) What is the duration of the Case Management program?

Case Management services will be provided until the outcome of the juvenile offense is known.

11) What is discussed during the meetings?

The Case Management Specialist will provide information related to the outcome of the youth’s offense, as well as a variety of activities aimed at setting goals and reducing the risk of re-offense.

12) Is the Case Management program a program offered instead of Diversion?

No. The Case Management Program is separate from any outcome option regarding the offense and will only be provided until a decision regarding the outcome is made by the District Attorney’s Office (DA).

13) Is there a cost to participate in the program?

No. The Case Management Program is a FREE and VOLUNTARY program that is Grant-funded.